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First-Line Supervisors of Food Preparation and Serving Workers

Directly supervise and coordinate activities of workers engaged in preparing and serving food.

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    Work Activities

    Work Activities

    • Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
    • Develop departmental objectives, budgets, policies, procedures, and strategies.
    • Estimate ingredients and supplies required to prepare a recipe.
    • Train workers in food preparation, and in service, sanitation, and safety procedures.
    • Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
    • Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
    • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
    • Assess nutritional needs of patients, plan special menus, supervise the assembly of regular and special diet trays, and oversee the delivery of food trolleys to hospital patients.
    • Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.
    • Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
    • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
    • Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
    • Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
    • Present bills and accept payments.
    • Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related details.
    • Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
    • Record production, operational, and personnel data on specified forms.
    • Greet and seat guests, and present menus and wine lists.
    • Forecast staff, equipment, and supply requirements, based on a master menu.
    • Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.
    • Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
    • Develop equipment maintenance schedules and arrange for repairs.
    • Evaluate new products for usefulness and suitability.
    • Resolve customer complaints regarding food service.
    • Schedule parties and take reservations.
    • Compile and balance cash receipts at the end of the day or shift.
    • Perform various financial activities, such as cash handling, deposit preparation, and payroll.
    • Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
    • Greet and seat guests, and present menus and wine lists.
    • Supervise and participate in kitchen and dining area cleaning activities.

    Skills

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Instructing

      Teaching people how to do something.

    • Writing

      Writing things for co-workers or customers.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Programming

      Writing computer programs.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Management of Material Resources

      Managing equipment and materials.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Social Perceptiveness

      Understanding people's reactions.

    • Technology Design

      Making equipment and technology useful for customers.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Mathematics

      Using math to solve problems.

    • Service Orientation

      Looking for ways to help people.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Time Management

      Managing your time and the time of other people.

    • Reading Comprehension

      Reading work-related information.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Coordination

      Changing what is done based on other people's actions.

    • Repairing

      Repairing machines or systems using the right tools.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Speaking

      Talking to others.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Science

      Using scientific rules and strategies to solve problems.

    • Negotiation

      Bringing people together to solve differences.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Operation and Control

      Using equipment or systems.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    WorkKeys®

    Applied Math
    6
    Workplace Documents
    5
    Graphic Literacy
    4

    Abilities

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Far Vision

      Seeing details that are far away.

    • Speech Recognition

      Recognizing spoken words.

    • Written Expression

      Communicating by writing.

    • Deductive Reasoning

      Using rules to solve problems.

    • Information Ordering

      Ordering or arranging things.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Spatial Orientation

      Knowing where things are around you.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Oral Comprehension

      Listening and understanding what people say.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Trunk Strength

      Using your lower back and stomach.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Originality

      Creating new and original ideas.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Problem Sensitivity

      Noticing when problems happen.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Time Sharing

      Doing two or more things at the same time.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Night Vision

      Seeing at night or under low light.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Oral Expression

      Communicating by speaking.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Near Vision

      Seeing details up close.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Category Flexibility

      Grouping things in different ways.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Selective Attention

      Paying attention to something without being distracted.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Speech Clarity

      Speaking clearly.

    • Written Comprehension

      Reading and understanding what is written.

    Knowledge

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 32550/yr
    • Typical Salary
    • Ohio Hourly Wage 15.65/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 41,530
    • Yearly Projected Openings 6390

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business.They do well at jobs that need:
    • Stress Tolerance
    • Dependability
    • Cooperation
    • Leadership
    • Self Control
    • Integrity

    Tools

    • Bar code reader equipment
    • Cash registers
    • Desktop computers
    • Magnetic stripe readers and encoders
    • Notebook computers
    • Paging controllers
    • Point of sale POS receipt printers
    • Point of sale POS terminal
    • Point of sale payment terminal

    Technology

    • Accounting software
    • Calendar and scheduling software
    • Communications server software
    • Computer based training software
    • Data base user interface and query software
    • Desktop publishing software
    • Electronic mail software
    • Enterprise resource planning ERP software
    • Financial analysis software
    • Human resources software
    • Inventory management software
    • Office suite software
    • Point of sale POS software
    • Presentation software
    • Procurement software
    • Project management software
    • Spreadsheet software
    • Word processing software

    Tags

    • InDemand occupations are considered a priority by the state of Ohio.
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    Need help on how to research education and training programs? Download the Guide to Higher Education (PDF).

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    Workforce Supply Tool

    Workforce Supply Tool

    The Workforce Supply Tool provides statistics for the occupations in highest demand throughout Ohio.

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