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First-Line Supervisors of Non-Retail Sales Workers

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

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    Work Activities

    Work Activities

    • Monitor sales staff performance to ensure that goals are met.
    • Visit retailers and sales representatives to promote products and gather information.
    • Formulate pricing policies on merchandise according to profitability requirements.
    • Prepare sales and inventory reports for management and budget departments.
    • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
    • Examine products purchased for resale or received for storage to determine product condition.
    • Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
    • Listen to and resolve customer complaints regarding services, products, or personnel.
    • Keep records pertaining to purchases, sales, and requisitions.
    • Hire, train, and evaluate personnel.
    • Analyze details of sales territories to assess their growth potential and to set quotas.
    • Inventory stock and reorder when inventories drop to specified levels.
    • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
    • Plan and prepare work schedules, and assign employees to specific duties.
    • Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
    • Attend company meetings to exchange product information and coordinate work activities with other departments.
    • Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.

    Skills

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Management of Personnel Resources

      Motivating, developing, and directing people as they work, identifying the best people for the job.

    • Monitoring

      Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

    WorkKeys®

    Applied Math
    5
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Speech Recognition

      The ability to identify and understand the speech of another person.

    Knowledge

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    Career Video

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    Pay

    • Ohio Annual Salary 77790/yr
    • Typical Salary
    • Ohio Hourly Wage 37.4/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 13,390
    • Yearly Projected Openings 1,220

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:
    • Attention to Detail
    • Integrity
    • Dependability
    • Leadership
    • Initiative
    • Self Control

    Tools

    • Printer calculator
    • Notebook computers
    • Mobile phones
    • Laser fax machine
    • Desktop computers

    Technology

    • Video conferencing software
    • Enterprise resource planning ERP software
    • Data base user interface and query software
    • Customer relationship management CRM software
    • Accounting software

    Tags

    • InDemand occupations are considered a priority by the state of Ohio.
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