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First-Line Supervisors of Housekeeping and Janitorial Workers

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

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    Work Activities

    Work Activities

    • Perform financial tasks, such as estimating costs and preparing and managing budgets.
    • Recommend changes that could improve service and increase operational efficiency.
    • Instruct staff in work policies and procedures, and the use and maintenance of equipment.
    • Screen job applicants, and hire new employees.
    • Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
    • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
    • Perform or assist with cleaning duties as necessary.
    • Inspect and evaluate the physical condition of facilities to determine the type of work required.
    • Inventory stock to ensure that supplies and equipment are available in adequate amounts.
    • Direct activities for stopping the spread of infections in facilities, such as hospitals.
    • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
    • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
    • Select and order or purchase new equipment, supplies, or furnishings.
    • Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
    • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
    • Inspect work performed to ensure that it meets specifications and established standards.
    • Plan and prepare employee work schedules.
    • Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
    • Maintain required records of work hours, budgets, payrolls, and other information.
    • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
    • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
    • Establish and implement operational standards and procedures for the departments supervised.
    • Issue supplies and equipment to workers.
    • Check and maintain equipment to ensure that it is in working order.
    • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
    • Investigate complaints about service and equipment, and take corrective action.
    • Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.
    • Perform grounds maintenance tasks, such as removing snow and mowing the lawn.

    Skills

    • Service Orientation

      Looking for ways to help people.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Time Management

      Managing your time and the time of other people.

    • Science

      Using scientific rules and strategies to solve problems.

    • Programming

      Writing computer programs.

    • Management of Material Resources

      Managing equipment and materials.

    • Speaking

      Talking to others.

    • Writing

      Writing things for co-workers or customers.

    • Social Perceptiveness

      Understanding people's reactions.

    • Technology Design

      Making equipment and technology useful for customers.

    • Repairing

      Repairing machines or systems using the right tools.

    • Mathematics

      Using math to solve problems.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Reading Comprehension

      Reading work-related information.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Coordination

      Changing what is done based on other people's actions.

    • Negotiation

      Bringing people together to solve differences.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Operation and Control

      Using equipment or systems.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Instructing

      Teaching people how to do something.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    WorkKeys®

    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Oral Comprehension

      Listening and understanding what people say.

    • Selective Attention

      Paying attention to something without being distracted.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Spatial Orientation

      Knowing where things are around you.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Time Sharing

      Doing two or more things at the same time.

    • Speech Recognition

      Recognizing spoken words.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Night Vision

      Seeing at night or under low light.

    • Speech Clarity

      Speaking clearly.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Trunk Strength

      Using your lower back and stomach.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Information Ordering

      Ordering or arranging things.

    • Originality

      Creating new and original ideas.

    • Category Flexibility

      Grouping things in different ways.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Far Vision

      Seeing details that are far away.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Problem Sensitivity

      Noticing when problems happen.

    • Written Expression

      Communicating by writing.

    • Written Comprehension

      Reading and understanding what is written.

    • Deductive Reasoning

      Using rules to solve problems.

    • Oral Expression

      Communicating by speaking.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Near Vision

      Seeing details up close.

    Knowledge

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 40480/yr
    • Typical Salary
    • Ohio Hourly Wage 19.46/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 6,410
    • Yearly Projected Openings 720

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business.They do well at jobs that need:
    • Leadership
    • Self Control
    • Attention to Detail
    • Dependability
    • Integrity
    • Cooperation

    Tools

    • Alarm systems
    • Brooms
    • Carpet cleaning equipment
    • Cleaning scrapers
    • Clothes dryers
    • Desktop computers
    • Dust mops
    • Facial shields
    • Floor polishers
    • Floor scrubbers
    • Floor washing machine
    • Goggles
    • Hand sprayers
    • Ironing machines or presses
    • Ladders
    • Laundry type washing machines
    • Masks or accessories
    • Mop wringer
    • Personal computers
    • Pressure or steam cleaners
    • Protective gloves
    • Sewing machines
    • Special purpose telephones
    • Squeegees or washers
    • Steam autoclaves or sterilizers
    • Steam pressing machines
    • Vacuum cleaners
    • Wet mops
    • Wet or dry combination vacuum cleaners

    Technology

    • Data base user interface and query software
    • Electronic mail software
    • Enterprise resource planning ERP software
    • Facilities management software
    • Helpdesk or call center software
    • Inventory management software
    • Materials requirements planning logistics and supply chain software
    • Office suite software
    • Presentation software
    • Project management software
    • Spreadsheet software
    • Web page creation and editing software
    • Word processing software

    Tags

    • InDemand occupations are considered a priority by the state of Ohio.
    • Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.
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