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Postal Service Clerks

Perform any combination of tasks in a United States Postal Service (USPS) post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage. Includes postal service clerks employed by USPS contractors.

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    Work Activities

    Work Activities

    • Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
    • Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
    • Receive letters and parcels, and place mail into bags.
    • Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
    • Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
    • Order retail items and other supplies for office use.
    • Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.
    • Set postage meters, and calibrate them to ensure correct operation.
    • Keep money drawers in order, and record and balance daily transactions.
    • Rent post office boxes to customers.
    • Register, certify, and insure letters and parcels.
    • Register, certify, and insure letters and parcels.
    • Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.
    • Transport mail from one work station to another.
    • Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
    • Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
    • Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
    • Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
    • Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
    • Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
    • Feed mail into postage canceling devices or hand stamp mail to cancel postage.
    • Post announcements or government information on public bulletin boards.
    • Cash money orders.
    • Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
    • Obtain signatures from recipients of registered or special delivery mail.

    Skills

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Operation and Control

      Using equipment or systems.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Service Orientation

      Looking for ways to help people.

    • Social Perceptiveness

      Understanding people's reactions.

    • Coordination

      Changing what is done based on other people's actions.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Repairing

      Repairing machines or systems using the right tools.

    • Mathematics

      Using math to solve problems.

    • Science

      Using scientific rules and strategies to solve problems.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Negotiation

      Bringing people together to solve differences.

    • Speaking

      Talking to others.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Writing

      Writing things for co-workers or customers.

    • Programming

      Writing computer programs.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Time Management

      Managing your time and the time of other people.

    • Management of Material Resources

      Managing equipment and materials.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Reading Comprehension

      Reading work-related information.

    • Instructing

      Teaching people how to do something.

    • Technology Design

      Making equipment and technology useful for customers.

    WorkKeys®

    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Oral Expression

      Communicating by speaking.

    • Written Comprehension

      Reading and understanding what is written.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Speech Recognition

      Recognizing spoken words.

    • Spatial Orientation

      Knowing where things are around you.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Oral Comprehension

      Listening and understanding what people say.

    • Written Expression

      Communicating by writing.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Far Vision

      Seeing details that are far away.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Trunk Strength

      Using your lower back and stomach.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Time Sharing

      Doing two or more things at the same time.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Information Ordering

      Ordering or arranging things.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Problem Sensitivity

      Noticing when problems happen.

    • Originality

      Creating new and original ideas.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Near Vision

      Seeing details up close.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Night Vision

      Seeing at night or under low light.

    • Speech Clarity

      Speaking clearly.

    • Category Flexibility

      Grouping things in different ways.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Deductive Reasoning

      Using rules to solve problems.

    • Selective Attention

      Paying attention to something without being distracted.

    Knowledge

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    Career Video

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    Pay

    • Ohio Annual Salary 52290/yr
    • Typical Salary
    • Ohio Hourly Wage 25.14/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 2,520
    • Yearly Projected Openings 190

    Typical Education

    Personality

    Conventional: People interested in this work like activities that include data, detail, and regular routines.They do well at jobs that need:
    • Dependability
    • Integrity
    • Attention to Detail
    • Cooperation
    • Self Control
    • Stress Tolerance

    Tools

    • Automatic postal or mailing machine
    • Bar code reader equipment
    • Bin handlers
    • Box sealing tape dispensers
    • Carts
    • Cash box trays
    • Dollies
    • Franking or postage machines
    • Hand trucks or accessories
    • Mailing bags
    • Material handling racks
    • Optical character recognition systems
    • Point of sale POS terminal
    • Postal scales
    • Rubber stamping stamps
    • Security tag detacher
    • Security tags
    • Sorters
    • Stamp canceling machines

    Technology

    • Accounting software
    • Enterprise resource planning ERP software
    • Human resources software
    • Inventory management software
    • Operating system software
    • Point of sale POS software
    • Time accounting software

    Tags

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