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Postal Service Clerks

Perform any combination of tasks in a United States Postal Service (USPS) post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage. Includes postal service clerks employed by USPS contractors.

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    Work Activities

    Work Activities

    • Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
    • Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
    • Keep money drawers in order, and record and balance daily transactions.
    • Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
    • Register, certify, and insure letters and parcels.
    • Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
    • Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
    • Receive letters and parcels, and place mail into bags.
    • Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.
    • Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
    • Obtain signatures from recipients of registered or special delivery mail.
    • Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
    • Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
    • Transport mail from one work station to another.
    • Rent post office boxes to customers.
    • Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.
    • Set postage meters, and calibrate them to ensure correct operation.
    • Feed mail into postage canceling devices or hand stamp mail to cancel postage.
    • Cash money orders.
    • Order retail items and other supplies for office use.
    • Post announcements or government information on public bulletin boards.

    Skills

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Speaking

      Talking to others to convey information effectively.

    • Reading Comprehension

      Understanding written sentences and paragraphs in work related documents.

    WorkKeys®

    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Near Vision

      The ability to see details at close range (within a few feet of the observer).

    Knowledge

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

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    Pay

    • Ohio Annual Salary 50150/yr
    • Typical Salary
    • Ohio Hourly Wage 24.11/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 2,550
    • Yearly Projected Openings 120

    Typical Education

    Personality

    Conventional: People interested in this work like activities that include data, detail, and regular routines. They do well at jobs that need:
    • Dependability
    • Integrity
    • Attention to Detail
    • Cooperation
    • Self Control
    • Stress Tolerance

    Tools

    • Sorters
    • Box sealing tape dispensers
    • Bin handlers
    • Bar code reader equipment
    • Automatic postal or mailing machine

    Technology

    • Point of sale POS software
    • Inventory management software
    • Human resources software
    • Enterprise resource planning ERP software
    • Accounting software

    Tags

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