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Postmasters and Mail Superintendents

Plan, direct, or coordinate operational, administrative, management, and support services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.

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    Work Activities

    Work Activities

    • Monitor employees' work schedules and attendance for payroll purposes.
    • Organize and supervise activities, such as the processing of incoming and outgoing mail.
    • Resolve customer complaints.
    • Prepare employee work schedules.
    • Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
    • Hire and train employees, and evaluate their performance.
    • Prepare and submit detailed and summary reports of post office activities to designated supervisors.
    • Select and train postmasters and managers of associate postal units.
    • Inform the public of available services, and of postal laws and regulations.
    • Negotiate labor disputes.
    • Issue and cash money orders.
    • Collect rents for post office boxes.
    • Confer with suppliers to obtain bids for proposed purchases and to requisition supplies, disbursing funds according to federal regulations.


    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Coordination

      Adjusting actions in relation to others' actions.

    • Reading Comprehension

      Understanding written sentences and paragraphs in work-related documents.


    Applied Math
    Workplace Documents
    Graphic Literacy


    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Written Comprehension

      The ability to read and understand information and ideas presented in writing.


    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    Career Video

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    Ohio Employment Trends

    • Currently Employed 470
    • Yearly Projected Openings 20

    Typical Education


    Enterprising: People interested in this work like activities that include leading, making decisions, and business.They do well at jobs that need:
    • Dependability
    • Adaptability/Flexibility
    • Integrity
    • Leadership
    • Self Control
    • Cooperation


    • Franking or postage machines
    • Delivery trucks
    • Cash registers
    • Bar code reader equipment
    • Alarm systems


    • Human resources software
    • Facilities management software
    • Enterprise resource planning ERP software
    • Electronic mail software
    • Data base user interface and query software
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    Workforce Supply Tool

    Workforce Supply Tool

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