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Retail Salespersons

Sell merchandise, such as furniture, motor vehicles, appliances, or apparel to consumers.

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    Work Activities

    Work Activities

    • Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
    • Prepare merchandise for purchase or rental.
    • Clean shelves, counters, and tables.
    • Compute sales prices, total purchases, and receive and process cash or credit payment.
    • Ticket, arrange, and display merchandise to promote sales.
    • Greet customers and ascertain what each customer wants or needs.
    • Demonstrate use or operation of merchandise.
    • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
    • Greet customers and ascertain what each customer wants or needs.
    • Inventory stock and requisition new stock.
    • Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
    • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
    • Bag or package purchases and wrap gifts.
    • Compute sales prices, total purchases, and receive and process cash or credit payment.
    • Inventory stock and requisition new stock.
    • Prepare sales slips or sales contracts.
    • Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
    • Describe merchandise and explain use, operation, and care of merchandise to customers.
    • Place special orders or call other stores to find desired items.
    • Estimate and quote trade-in allowances.
    • Estimate quantity and cost of merchandise required, such as paint or floor covering.
    • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
    • Describe merchandise and explain use, operation, and care of merchandise to customers.
    • Rent merchandise to customers.
    • Maintain records related to sales.
    • Help customers try on or fit merchandise.
    • Estimate cost of repair or alteration of merchandise.
    • Answer questions regarding the store and its merchandise.
    • Exchange merchandise for customers and accept returns.

    Skills

    • Instructing

      Teaching people how to do something.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Reading Comprehension

      Reading work-related information.

    • Speaking

      Talking to others.

    • Mathematics

      Using math to solve problems.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Social Perceptiveness

      Understanding people's reactions.

    • Technology Design

      Making equipment and technology useful for customers.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Service Orientation

      Looking for ways to help people.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Science

      Using scientific rules and strategies to solve problems.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Negotiation

      Bringing people together to solve differences.

    • Operation and Control

      Using equipment or systems.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Programming

      Writing computer programs.

    • Repairing

      Repairing machines or systems using the right tools.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Management of Material Resources

      Managing equipment and materials.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Time Management

      Managing your time and the time of other people.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Coordination

      Changing what is done based on other people's actions.

    • Writing

      Writing things for co-workers or customers.

    WorkKeys®

    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Deductive Reasoning

      Using rules to solve problems.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Night Vision

      Seeing at night or under low light.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Information Ordering

      Ordering or arranging things.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Selective Attention

      Paying attention to something without being distracted.

    • Trunk Strength

      Using your lower back and stomach.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Spatial Orientation

      Knowing where things are around you.

    • Written Expression

      Communicating by writing.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Speech Clarity

      Speaking clearly.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Time Sharing

      Doing two or more things at the same time.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Near Vision

      Seeing details up close.

    • Far Vision

      Seeing details that are far away.

    • Written Comprehension

      Reading and understanding what is written.

    • Oral Expression

      Communicating by speaking.

    • Speech Recognition

      Recognizing spoken words.

    • Category Flexibility

      Grouping things in different ways.

    • Oral Comprehension

      Listening and understanding what people say.

    • Problem Sensitivity

      Noticing when problems happen.

    • Originality

      Creating new and original ideas.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    Knowledge

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 28980/yr
    • Typical Salary
    • Ohio Hourly Wage 13.93/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 130,950
    • Yearly Projected Openings 18040

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business.They do well at jobs that need:
    • Dependability
    • Attention to Detail
    • Cooperation
    • Integrity
    • Self Control
    • Adaptability/Flexibility

    Tools

    • Adjustable widemouth pliers
    • Adjustable wrenches
    • Bar code reader equipment
    • Cash registers
    • Desktop computers
    • Domestic clothing irons
    • Domestic sewing machines
    • Electronic funds transfer point of sale equipment
    • Fluid regulators
    • Garment steamer
    • Hammers
    • Label dispensers
    • Ladders
    • Magnetic stripe readers and encoders
    • Personal computers
    • Pocket calculator
    • Point of sale POS terminal
    • Point of sale payment terminal
    • Screwdrivers
    • Tape measures
    • Ticket dispensing machines

    Technology

    • Accounting software
    • Cloud-based data access and sharing software
    • Computer aided design CAD software
    • Customer relationship management CRM software
    • Data base user interface and query software
    • Desktop publishing software
    • Development environment software
    • Document management software
    • Electronic mail software
    • Enterprise resource planning ERP software
    • Graphics or photo imaging software
    • Human resources software
    • Instant messaging software
    • Internet browser software
    • Inventory management software
    • Office suite software
    • Operating system software
    • Point of sale POS software
    • Presentation software
    • Spreadsheet software
    • Video conferencing software
    • Video creation and editing software
    • Web page creation and editing software
    • Word processing software
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