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Interviewers, Except Eligibility and Loan

Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.

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    Work Activities

    Work Activities

    • Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
    • Locate and list addresses and households.
    • Identify and report problems in obtaining valid data.
    • Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
    • Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
    • Review data obtained from interview for completeness and accuracy.
    • Compile, record, and code results or data from interview or survey, using computer or specified form.
    • Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
    • Assist individuals in filling out applications or questionnaires.
    • Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
    • Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
    • Supervise or train other staff members.
    • Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
    • Prepare reports to provide answers in response to specific problems.
    • Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
    • Meet with supervisor daily to submit completed assignments and discuss progress.

    Skills

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Speaking

      Talking to others to convey information effectively.

    • Reading Comprehension

      Understanding written sentences and paragraphs in work related documents.

    WorkKeys®

    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Speech Clarity

      The ability to speak clearly so others can understand you.

    Knowledge

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Clerical

      Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 32290/yr
    • Typical Salary
    • Ohio Hourly Wage 15.52/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 8,040
    • Yearly Projected Openings 1,000

    Typical Education

    Personality

    Conventional: People interested in this work like activities that include data, detail, and regular routines. They do well at jobs that need:
    • Attention to Detail
    • Adaptability/Flexibility
    • Stress Tolerance
    • Integrity
    • Self Control
    • Dependability

    Tools

    • Personal computers
    • Notebook computers
    • Laser fax machine
    • Inkjet printers
    • Automobiles or cars

    Technology

    • Project management software
    • Medical software
    • Enterprise resource planning ERP software
    • Data base user interface and query software
    • Analytical or scientific software

    Tags

    • InDemand occupations are considered a priority by the state of Ohio.
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    Workforce Supply Tool

    Workforce Supply Tool

    The Workforce Supply Tool provides statistics for the occupations in highest demand throughout Ohio.

    You can view statewide statistics as well as more region specific information.

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