Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
Work Activities
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Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
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Answer telephones, direct calls, and take messages.
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Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
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Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
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Complete and mail bills, contracts, policies, invoices, or checks.
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Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
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Compile, copy, sort, and file records of office activities, business transactions, and other activities.
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Review files, records, and other documents to obtain information to respond to requests.
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Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
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Process and prepare documents, such as business or government forms and expense reports.
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Compute, record, and proofread data and other information, such as records or reports.
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Complete work schedules, manage calendars, and arrange appointments.
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Monitor and direct the work of lower-level clerks.
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Prepare meeting agendas, attend meetings, and record and transcribe minutes.
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Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
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Inventory and order materials, supplies, and services.
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Deliver messages and run errands.
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Train other staff members to perform work activities, such as using computer applications.
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Count, weigh, measure, or organize materials.
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Make travel arrangements for office personnel.
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Troubleshoot problems involving office equipment, such as computer hardware and software.
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
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Speaking
Talking to others to convey information effectively.
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Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Written Comprehension
The ability to read and understand information and ideas presented in writing.
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Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Currently Employed
111,110
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Yearly Projected Openings
12,370
- Education High school diploma or equivalent
- Work Experience No work experience
- Training Less than 1 month on-the-job training
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Looking for technical training programs?
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Conventional: People interested in this work like activities that include data, detail, and regular routines.They do well at jobs that need:
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Integrity
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Attention to Detail
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Cooperation
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Self Control
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Dependability
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Adaptability/Flexibility
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Typewriters
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Scanners
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Photocopiers
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Desktop computers
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Desktop calculator
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Word processing software
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Enterprise resource planning ERP software
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Document management software
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Data base user interface and query software
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Accounting software
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InDemand occupations are considered a priority
by the state of Ohio.
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Bright Outlook occupations will grow rapidly in the next few years, have a large number of openings, or are new and emerging careers.
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Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.
