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Eligibility Interviewers, Government Programs

Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

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    Work Activities

    Work Activities

    • Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
    • Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
    • Keep records of assigned cases, and prepare required reports.
    • Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
    • Answer applicants' questions about benefits and claim procedures.
    • Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.
    • Interview and investigate applicants for public assistance to gather information pertinent to their applications.
    • Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
    • Check with employers or other references to verify answers and obtain further information.
    • Schedule benefits claimants for adjudication interviews to address questions of eligibility.
    • Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
    • Investigate claimants for the possibility of fraud or abuse.
    • Monitor the payments of benefits throughout the duration of a claim.
    • Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
    • Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims.
    • Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.
    • Provide social workers with pertinent information gathered during applicant interviews.

    Skills

    • Speaking

      Talking to others to convey information effectively.

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Reading Comprehension

      Understanding written sentences and paragraphs in work related documents.

    WorkKeys®

    Applied Math
    5
    Workplace Documents
    5
    Graphic Literacy
    4

    Abilities

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Speech Clarity

      The ability to speak clearly so others can understand you.

    Knowledge

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Clerical

      Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 45740/yr
    • Typical Salary
    • Ohio Hourly Wage 21.99/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 4,730
    • Yearly Projected Openings 460

    Typical Education

    Personality

    Social: People interested in this work like activities that include helping people, teaching, and talking. They do well at jobs that need:
    • Integrity
    • Self Control
    • Stress Tolerance
    • Concern for Others
    • Dependability
    • Attention to Detail

    Tools

    • Pocket calculator
    • Photocopiers
    • Personal computers
    • Laser fax machine
    • Automobiles or cars

    Technology

    • Medical software
    • Electronic mail software
    • Data base user interface and query software
    • Calendar and scheduling software
    • Analytical or scientific software
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    Workforce Supply Tool

    Workforce Supply Tool

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