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First-Line Supervisors of Personal Service Workers

Supervise and coordinate activities of personal service workers.

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    Work Activities

    Work Activities

    • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
    • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
    • Train workers in proper operational procedures and functions and explain company policies.
    • Resolve customer complaints regarding worker performance or services rendered.
    • Recruit and hire staff members.
    • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
    • Meet with managers or other supervisors to stay informed of changes affecting operations.
    • Take disciplinary action to address performance problems.
    • Apply customer feedback to service improvement efforts.
    • Requisition necessary supplies, equipment, or services.
    • Direct marketing, advertising, or other customer recruitment efforts.
    • Participate in continuing education to stay abreast of industry trends and developments.
    • Inform workers about interests or special needs of specific groups.

    Skills

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Critical Thinking

      Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

    • Management of Personnel Resources

      Motivating, developing, and directing people as they work, identifying the best people for the job.

    WorkKeys®

    Applied Math
    N/A
    Workplace Documents
    N/A
    Graphic Literacy
    N/A

    Abilities

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Problem Sensitivity

      The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

    Knowledge

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    Career Video

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    Pay

    • Ohio Annual Salary 36520/yr
    • Typical Salary
    • Ohio Hourly Wage 17.56/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed Not Available
    • Yearly Projected Openings Not Available

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:
    • Dependability
    • Attention to Detail
    • Concern for Others
    • Integrity
    • Self Control
    • Cooperation

    Tools

    • Personal computers
    • Notebook computers
    • Laser printers
    • Desktop computers
    • Automated external defibrillators AED or hard paddles

    Technology

    • Office suite software
    • Inventory management software
    • Internet browser software
    • Electronic mail software
    • Calendar and scheduling software

    Tags

    • Bright Outlook occupations will grow rapidly in the next few years, have a large number of openings, or are new and emerging careers.
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    Workforce Supply Tool

    Workforce Supply Tool

    The Workforce Supply Tool provides statistics for the occupations in highest demand throughout Ohio.

    You can view statewide statistics as well as more region specific information.

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