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User: New User

Date: 06/30/2025

Concierges

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

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    Work Activities

    Work Activities

    • Provide business services for guests, such as sending or receiving faxes or shipping packages.
    • Clean and tidy hotel lounge.
    • Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
    • Order flowers for guests.
    • Perform office duties on a temporary basis when needed.
    • Provide food and beverage services to guests.
    • Pick up and deliver items or run errands for guests.
    • Provide directions to guests.
    • Order flowers for guests.
    • Receive, store, or deliver luggage or mail.
    • Arrange for interpreters or translators when patrons require such services.
    • Receive, store, or deliver luggage or mail.
    • Make travel arrangements for sightseeing or other tours.
    • Arrange for the replacement of items lost by travelers.
    • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
    • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
    • Arrange childcare services for guests.
    • Plan special events, parties, or meetings, which may include booking musicians or celebrities.

    Skills

    • Service Orientation

      Looking for ways to help people.

    • Management of Material Resources

      Managing equipment and materials.

    • Instructing

      Teaching people how to do something.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Social Perceptiveness

      Understanding people's reactions.

    • Technology Design

      Making equipment and technology useful for customers.

    • Negotiation

      Bringing people together to solve differences.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Operation and Control

      Using equipment or systems.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Repairing

      Repairing machines or systems using the right tools.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Time Management

      Managing your time and the time of other people.

    • Coordination

      Changing what is done based on other people's actions.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Reading Comprehension

      Reading work-related information.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Writing

      Writing things for co-workers or customers.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Speaking

      Talking to others.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Science

      Using scientific rules and strategies to solve problems.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Mathematics

      Using math to solve problems.

    • Programming

      Writing computer programs.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    WorkKeys®

    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Far Vision

      Seeing details that are far away.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Trunk Strength

      Using your lower back and stomach.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Problem Sensitivity

      Noticing when problems happen.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Category Flexibility

      Grouping things in different ways.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Deductive Reasoning

      Using rules to solve problems.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Speech Recognition

      Recognizing spoken words.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Night Vision

      Seeing at night or under low light.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Oral Expression

      Communicating by speaking.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Speech Clarity

      Speaking clearly.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Information Ordering

      Ordering or arranging things.

    • Written Expression

      Communicating by writing.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Originality

      Creating new and original ideas.

    • Near Vision

      Seeing details up close.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Spatial Orientation

      Knowing where things are around you.

    • Selective Attention

      Paying attention to something without being distracted.

    • Time Sharing

      Doing two or more things at the same time.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Oral Comprehension

      Listening and understanding what people say.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Written Comprehension

      Reading and understanding what is written.

    Knowledge

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 29620/yr
    • Typical Salary
    • Ohio Hourly Wage 14.24/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 360
    • Yearly Projected Openings 60

    Typical Education

    Personality

    Social: People interested in this work like activities that include helping people, teaching, and talking.They do well at jobs that need:
    • Attention to Detail
    • Integrity
    • Cooperation
    • Dependability
    • Adaptability/Flexibility
    • Initiative

    Tools

    • Desktop computers
    • Laser fax machine
    • Laser printers
    • Mobile phones
    • Notebook computers
    • Photocopiers
    • Special purpose telephones
    • Tablet computers
    • Two way radios

    Technology

    • Accounting software
    • Calendar and scheduling software
    • Data base user interface and query software
    • Desktop publishing software
    • Electronic mail software
    • Financial analysis software
    • Internet browser software
    • Map creation software
    • Office suite software
    • Presentation software
    • Spreadsheet software
    • Word processing software
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