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Passenger Attendants

Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

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    Work Activities

    Work Activities

    • Respond to passengers' questions, requests, or complaints.
    • Provide boarding assistance to elderly, sick, or injured people.
    • Signal transportation operators to stop or to proceed.
    • Adjust window shades or seat cushions at the request of passengers.
    • Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
    • Perform equipment safety checks prior to departure.
    • Greet passengers boarding transportation equipment and announce routes and stops.
    • Transport baggage or coordinate transportation between assigned rooms, terminals, or platforms.
    • Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
    • Explain and demonstrate safety procedures and safety equipment use.
    • Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
    • Open and close doors for passengers.
    • Determine or facilitate seating arrangements.
    • Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse.
    • Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.

    Skills

    • Programming

      Writing computer programs.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Service Orientation

      Looking for ways to help people.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Mathematics

      Using math to solve problems.

    • Technology Design

      Making equipment and technology useful for customers.

    • Speaking

      Talking to others.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Reading Comprehension

      Reading work-related information.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Science

      Using scientific rules and strategies to solve problems.

    • Negotiation

      Bringing people together to solve differences.

    • Management of Material Resources

      Managing equipment and materials.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Writing

      Writing things for co-workers or customers.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Operation and Control

      Using equipment or systems.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Repairing

      Repairing machines or systems using the right tools.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Time Management

      Managing your time and the time of other people.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Instructing

      Teaching people how to do something.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Social Perceptiveness

      Understanding people's reactions.

    • Coordination

      Changing what is done based on other people's actions.

    WorkKeys®

    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Speech Recognition

      Recognizing spoken words.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Time Sharing

      Doing two or more things at the same time.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Selective Attention

      Paying attention to something without being distracted.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Written Comprehension

      Reading and understanding what is written.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Far Vision

      Seeing details that are far away.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Originality

      Creating new and original ideas.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Information Ordering

      Ordering or arranging things.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Category Flexibility

      Grouping things in different ways.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Trunk Strength

      Using your lower back and stomach.

    • Oral Expression

      Communicating by speaking.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Deductive Reasoning

      Using rules to solve problems.

    • Oral Comprehension

      Listening and understanding what people say.

    • Problem Sensitivity

      Noticing when problems happen.

    • Written Expression

      Communicating by writing.

    • Night Vision

      Seeing at night or under low light.

    • Spatial Orientation

      Knowing where things are around you.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Near Vision

      Seeing details up close.

    • Speech Clarity

      Speaking clearly.

    Knowledge

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    Career Video

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    Pay

    • Ohio Annual Salary 24640/yr
    • Typical Salary
    • Ohio Hourly Wage 11.85/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 40
    • Yearly Projected Openings 10

    Typical Education

    Personality

    Conventional: People interested in this work like activities that include data, detail, and regular routines.They do well at jobs that need:
    • Dependability
    • Self Control
    • Stress Tolerance
    • Concern for Others
    • Cooperation
    • Integrity

    Tools

    • Bar code reader equipment
    • Barricades
    • Cash registers
    • Digital camcorders or video cameras
    • Flashlight
    • Hole punching units
    • Lifts
    • Light trucks or sport utility vehicles
    • Minivans or vans
    • Mobile medical services first aid kits
    • Notebook computers
    • Power staple guns
    • Safety harnesses or belts
    • Seatbelts
    • Tie down anchors
    • Traffic cones or delineators
    • Traffic signals
    • Two way radios
    • Wall anchors
    • Wheelchairs

    Technology

    • Calendar and scheduling software
    • Electronic mail software
    • Office suite software
    • Operating system software
    • Time accounting software
    • Word processing software
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    Workforce Supply Tool

    Workforce Supply Tool

    The Workforce Supply Tool provides statistics for the occupations in highest demand throughout Ohio.

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