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Order Clerks

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

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    Work Activities

    Work Activities

    • Receive and respond to customer complaints.
    • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
    • File copies of orders received, or post orders on records.
    • Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
    • Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
    • Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.
    • Direct specified departments or units to prepare and ship orders to designated locations.
    • Compute total charges for merchandise or services and shipping charges.
    • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
    • Recommend type of packing or labeling needed on order.
    • Calculate and compile order-related statistics, and prepare reports for management.
    • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
    • Inspect outgoing work for compliance with customers' specifications.
    • Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.
    • Recommend merchandise or services that will meet customers' needs.
    • Check inventory records to determine availability of requested merchandise.
    • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
    • Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
    • Adjust inventory records to reflect product movement.
    • Calculate and compile order-related statistics, and prepare reports for management.
    • Compute total charges for merchandise or services and shipping charges.
    • Prepare invoices, shipping documents, and contracts.

    Skills

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Time Management

      Managing your time and the time of other people.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Repairing

      Repairing machines or systems using the right tools.

    • Science

      Using scientific rules and strategies to solve problems.

    • Coordination

      Changing what is done based on other people's actions.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Reading Comprehension

      Reading work-related information.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Service Orientation

      Looking for ways to help people.

    • Technology Design

      Making equipment and technology useful for customers.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Writing

      Writing things for co-workers or customers.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Management of Material Resources

      Managing equipment and materials.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Instructing

      Teaching people how to do something.

    • Mathematics

      Using math to solve problems.

    • Social Perceptiveness

      Understanding people's reactions.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Negotiation

      Bringing people together to solve differences.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Operation and Control

      Using equipment or systems.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Speaking

      Talking to others.

    • Programming

      Writing computer programs.

    WorkKeys®

    Applied Math
    3
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Speech Clarity

      Speaking clearly.

    • Problem Sensitivity

      Noticing when problems happen.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Near Vision

      Seeing details up close.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Oral Expression

      Communicating by speaking.

    • Oral Comprehension

      Listening and understanding what people say.

    • Originality

      Creating new and original ideas.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Category Flexibility

      Grouping things in different ways.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Speech Recognition

      Recognizing spoken words.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Time Sharing

      Doing two or more things at the same time.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Trunk Strength

      Using your lower back and stomach.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Night Vision

      Seeing at night or under low light.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Information Ordering

      Ordering or arranging things.

    • Deductive Reasoning

      Using rules to solve problems.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Spatial Orientation

      Knowing where things are around you.

    • Selective Attention

      Paying attention to something without being distracted.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Far Vision

      Seeing details that are far away.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Written Expression

      Communicating by writing.

    • Written Comprehension

      Reading and understanding what is written.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    Knowledge

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

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    Pay

    • Ohio Annual Salary 37450/yr
    • Typical Salary
    • Ohio Hourly Wage 18.01/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 3,970
    • Yearly Projected Openings 380

    Typical Education

    Personality

    Conventional: People interested in this work like activities that include data, detail, and regular routines.They do well at jobs that need:
    • Attention to Detail
    • Cooperation
    • Dependability
    • Persistence
    • Initiative
    • Concern for Others

    Tools

    • Belt conveyors
    • Cash registers
    • Laser fax machine
    • Package stops
    • Personal computers
    • Photocopiers
    • Point of sale payment terminal
    • Printer calculator
    • Special purpose telephones

    Technology

    • Accounting software
    • Data base user interface and query software
    • Document management software
    • Electronic mail software
    • Enterprise resource planning ERP software
    • Enterprise system management software
    • Internet browser software
    • Office suite software
    • Presentation software
    • Spreadsheet software
    • Word processing software

    Tags

    • InDemand occupations are considered a priority by the state of Ohio.
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