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Bill and Account Collectors

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

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    Work Activities

    Work Activities

    • Record information about financial status of customers and status of collection efforts.
    • Locate and monitor overdue accounts, using computers and a variety of automated systems.
    • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
    • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    • Advise customers of necessary actions and strategies for debt repayment.
    • Answer customer questions regarding problems with their accounts.
    • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
    • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
    • Receive payments and post amounts paid to customer accounts.
    • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
    • Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
    • Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
    • Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
    • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
    • Negotiate credit extensions when necessary.

    Skills

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Speaking

      Talking to others to convey information effectively.

    • Persuasion

      Persuading others to change their minds or behavior.

    WorkKeys®

    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Speech Clarity

      The ability to speak clearly so others can understand you.

    Knowledge

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 35570/yr
    • Typical Salary
    • Ohio Hourly Wage 17.1/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 11,630
    • Yearly Projected Openings 1,240

    Typical Education

    Personality

    Conventional: People interested in this work like activities that include data, detail, and regular routines.They do well at jobs that need:
    • Integrity
    • Attention to Detail
    • Dependability
    • Independence
    • Cooperation
    • Analytical Thinking

    Tools

    • Special purpose telephones
    • Scanners
    • Personal digital assistant PDAs or organizers
    • Notebook computers
    • Autodialers

    Technology

    • Medical software
    • Information retrieval or search software
    • Enterprise resource planning ERP software
    • Customer relationship management CRM software
    • Accounting software

    Tags

    • InDemand occupations are considered a priority by the state of Ohio.
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