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Telemarketers

Solicit donations or orders for goods or services over the telephone.

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    Work Activities

    Work Activities

    • Answer telephone calls from potential customers who have been solicited through advertisements.
    • Explain products or services and prices, and answer questions from customers.
    • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
    • Adjust sales scripts to better target the needs and interests of specific individuals.
    • Record names, addresses, purchases, and reactions of prospects contacted.
    • Obtain customer information such as name, address, and payment method, and enter orders into computers.
    • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
    • Conduct client or market surveys to obtain information about potential customers.
    • Maintain records of contacts, accounts, and orders.
    • Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
    • Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
    • Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
    • Explain products or services and prices, and answer questions from customers.

    Skills

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Operation and Control

      Using equipment or systems.

    • Coordination

      Changing what is done based on other people's actions.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Speaking

      Talking to others.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Management of Material Resources

      Managing equipment and materials.

    • Technology Design

      Making equipment and technology useful for customers.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Social Perceptiveness

      Understanding people's reactions.

    • Repairing

      Repairing machines or systems using the right tools.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Reading Comprehension

      Reading work-related information.

    • Science

      Using scientific rules and strategies to solve problems.

    • Mathematics

      Using math to solve problems.

    • Programming

      Writing computer programs.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Instructing

      Teaching people how to do something.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Time Management

      Managing your time and the time of other people.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Service Orientation

      Looking for ways to help people.

    • Negotiation

      Bringing people together to solve differences.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Writing

      Writing things for co-workers or customers.

    WorkKeys®

    Applied Math
    3
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Written Comprehension

      Reading and understanding what is written.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Originality

      Creating new and original ideas.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Trunk Strength

      Using your lower back and stomach.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Problem Sensitivity

      Noticing when problems happen.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Time Sharing

      Doing two or more things at the same time.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Speech Recognition

      Recognizing spoken words.

    • Category Flexibility

      Grouping things in different ways.

    • Oral Expression

      Communicating by speaking.

    • Near Vision

      Seeing details up close.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Written Expression

      Communicating by writing.

    • Information Ordering

      Ordering or arranging things.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Selective Attention

      Paying attention to something without being distracted.

    • Deductive Reasoning

      Using rules to solve problems.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Speech Clarity

      Speaking clearly.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Spatial Orientation

      Knowing where things are around you.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Far Vision

      Seeing details that are far away.

    • Oral Comprehension

      Listening and understanding what people say.

    • Night Vision

      Seeing at night or under low light.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    Knowledge

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 31000/yr
    • Typical Salary
    • Ohio Hourly Wage 14.9/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 4,530
    • Yearly Projected Openings 560

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business.They do well at jobs that need:
    • Persistence
    • Integrity
    • Adaptability/Flexibility
    • Initiative
    • Stress Tolerance
    • Dependability

    Tools

    • Autodialers
    • Conversation recording units
    • Personal computers
    • Phone headsets
    • Special purpose telephones

    Technology

    • Access software
    • Customer relationship management CRM software
    • Electronic mail software
    • Helpdesk or call center software
    • Interactive voice response software
    • Office suite software
    • Presentation software
    • Spreadsheet software
    • Video conferencing software
    • Word processing software
    Need help on researching occupations and careers? Download the Guide to Researching Occupations (PDF).

    Need help on how to research education and training programs? Download the Guide to Higher Education (PDF).

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    Workforce Supply Tool

    Workforce Supply Tool

    The Workforce Supply Tool provides statistics for the occupations in highest demand throughout Ohio.

    You can view statewide statistics as well as more region specific information.

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