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Travel Agents

Plan and sell transportation and accommodations for customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.

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    Work Activities

    Work Activities

    • Book transportation and hotel reservations, using computer or telephone.
    • Collect payment for transportation and accommodations from customer.
    • Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
    • Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
    • Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
    • Record and maintain information on clients, vendors, and travel packages.
    • Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
    • Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.

    Skills

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Repairing

      Repairing machines or systems using the right tools.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Technology Design

      Making equipment and technology useful for customers.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Science

      Using scientific rules and strategies to solve problems.

    • Social Perceptiveness

      Understanding people's reactions.

    • Mathematics

      Using math to solve problems.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Programming

      Writing computer programs.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Time Management

      Managing your time and the time of other people.

    • Management of Material Resources

      Managing equipment and materials.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Coordination

      Changing what is done based on other people's actions.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Service Orientation

      Looking for ways to help people.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Speaking

      Talking to others.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Negotiation

      Bringing people together to solve differences.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Instructing

      Teaching people how to do something.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Operation and Control

      Using equipment or systems.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Reading Comprehension

      Reading work-related information.

    • Writing

      Writing things for co-workers or customers.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    WorkKeys®

    Applied Math
    4
    Workplace Documents
    6
    Graphic Literacy
    5

    Abilities

    • Oral Expression

      Communicating by speaking.

    • Problem Sensitivity

      Noticing when problems happen.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Night Vision

      Seeing at night or under low light.

    • Speech Clarity

      Speaking clearly.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Speech Recognition

      Recognizing spoken words.

    • Written Expression

      Communicating by writing.

    • Deductive Reasoning

      Using rules to solve problems.

    • Spatial Orientation

      Knowing where things are around you.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Written Comprehension

      Reading and understanding what is written.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Information Ordering

      Ordering or arranging things.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Oral Comprehension

      Listening and understanding what people say.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Category Flexibility

      Grouping things in different ways.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Time Sharing

      Doing two or more things at the same time.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Originality

      Creating new and original ideas.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Selective Attention

      Paying attention to something without being distracted.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Far Vision

      Seeing details that are far away.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Trunk Strength

      Using your lower back and stomach.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Near Vision

      Seeing details up close.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    Knowledge

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 36070/yr
    • Typical Salary
    • Ohio Hourly Wage 17.34/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 1,220
    • Yearly Projected Openings 140

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business.They do well at jobs that need:
    • Attention to Detail
    • Integrity
    • Dependability
    • Self Control
    • Achievement/Effort
    • Cooperation

    Tools

    • Inkjet printers
    • Laser fax machine
    • Laser printers
    • Personal computers
    • Photocopiers
    • Point of sale payment terminal
    • Printer calculator
    • Public address systems
    • Special purpose telephones
    • Ticket dispensing machines

    Technology

    • Accounting software
    • Business intelligence and data analysis software
    • Calendar and scheduling software
    • Customer relationship management CRM software
    • Data base user interface and query software
    • Electronic mail software
    • Enterprise resource planning ERP software
    • Office suite software
    • Presentation software
    • Spreadsheet software
    • Video conferencing software
    • Word processing software
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