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Concierges

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

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    Work Activities

    Work Activities

    • Provide directions to guests.
    • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
    • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
    • Make travel arrangements for sightseeing or other tours.
    • Provide business services for guests, such as sending or receiving faxes or shipping packages.
    • Arrange childcare services for guests.
    • Order flowers for guests.
    • Pick up and deliver items or run errands for guests.
    • Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
    • Receive, store, or deliver luggage or mail.
    • Plan special events, parties, or meetings, which may include booking musicians or celebrities.
    • Perform office duties on a temporary basis when needed.
    • Arrange for interpreters or translators when patrons require such services.
    • Arrange for the replacement of items lost by travelers.
    • Provide food and beverage services to guests.
    • Clean and tidy hotel lounge.

    Skills

    • Service Orientation

      Actively looking for ways to help people.

    • Social Perceptiveness

      Being aware of others' reactions and understanding why they react as they do.

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    WorkKeys®

    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Speech Clarity

      The ability to speak clearly so others can understand you.

    Knowledge

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Clerical

      Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 29710/yr
    • Typical Salary
    • Ohio Hourly Wage 14.28/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 480
    • Yearly Projected Openings 70

    Typical Education

    Personality

    Social: People interested in this work like activities that include helping people, teaching, and talking.They do well at jobs that need:
    • Attention to Detail
    • Integrity
    • Cooperation
    • Dependability
    • Adaptability/Flexibility
    • Initiative

    Tools

    • Notebook computers
    • Mobile phones
    • Laser printers
    • Laser fax machine
    • Desktop computers

    Technology

    • Electronic mail software
    • Desktop publishing software
    • Data base user interface and query software
    • Calendar and scheduling software
    • Accounting software

    Tags

    • Bright Outlook occupations will grow rapidly in the next few years, have a large number of openings, or are new and emerging careers.
    Need help on researching occupations and careers? Download the Guide to Researching Occupations (PDF).

    Need help on how to research education and training programs? Download the Guide to Higher Education (PDF).

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    Workforce Supply Tool

    Workforce Supply Tool

    The Workforce Supply Tool provides statistics for the occupations in highest demand throughout Ohio.

    You can view statewide statistics as well as more region specific information.

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