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Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.

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    Work Activities

    Work Activities

    • Provide guests with menus.
    • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
    • Greet guests and seat them at tables or in waiting areas.
    • Answer telephone calls and respond to inquiries or transfer calls.
    • Operate cash registers to accept payments for food and beverages.
    • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
    • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
    • Take and prepare to-go orders.
    • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
    • Receive and record patrons' dining reservations.
    • Inspect dining and serving areas to ensure cleanliness and proper setup.
    • Hire, train, and supervise food and beverage service staff.
    • Inform patrons of establishment specialties and features.
    • Prepare cash receipts after establishments close, and make bank deposits.
    • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
    • Assist other restaurant workers by serving food and beverages, or by bussing tables.
    • Direct patrons to coatrooms and waiting areas such as lounges.
    • Plan parties or other special events and services.
    • Prepare staff work schedules.
    • Order or requisition supplies and equipment for tables and serving stations.
    • Perform marketing and advertising services.
    • Confer with other staff to help plan establishments' menus.


    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Speaking

      Talking to others to convey information effectively.

    • Service Orientation

      Actively looking for ways to help people.


    Applied Math
    Workplace Documents
    Graphic Literacy


    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Speech Clarity

      The ability to speak clearly so others can understand you.


    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    Career Video

    Additional videos and more information available on CareerOneStop

    Ohio Employment Trends

    • Currently Employed 15,780
    • Yearly Projected Openings 3,750

    Typical Education


    Enterprising: People interested in this work like activities that include leading, making decisions, and business.They do well at jobs that need:
    • Cooperation
    • Stress Tolerance
    • Self Control
    • Dependability
    • Social Orientation
    • Adaptability/Flexibility


    • Ice dispensers
    • Desktop computers
    • Commercial use coffee or iced tea makers
    • Cash registers
    • Carbonated beverage dispenser


    • Point of sale POS software
    • Operating system software
    • Office suite software
    • Data base user interface and query software
    • Calendar and scheduling software


    • Bright Outlook occupations will grow rapidly in the next few years, have a large number of openings, or are new and emerging careers.
    Need help on researching occupations and careers? Download the Guide to Researching Occupations (PDF).

    Need help on how to research education and training programs? Download the Guide to Higher Education (PDF).

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    Workforce Supply Tool

    Workforce Supply Tool

    The Workforce Supply Tool provides statistics for the occupations in highest demand throughout Ohio.

    You can view statewide statistics as well as more region specific information.

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