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Date: 04/05/2025

Telemarketers

Solicit donations or orders for goods or services over the telephone.

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  • Work Activities
  • Skills
  • WorkKeys®
  • Abilities
  • Knowledge
  • Career Video
  • Pay
  • Ohio Employment Trends
  • Typical Education
  • Personality
  • Tools
  • Technology
  • Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  • Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Explain products or services and prices, and answer questions from customers.
  • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
  • Explain products or services and prices, and answer questions from customers.
  • Conduct client or market surveys to obtain information about potential customers.
  • Adjust sales scripts to better target the needs and interests of specific individuals.
  • Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
  • Maintain records of contacts, accounts, and orders.
  • Answer telephone calls from potential customers who have been solicited through advertisements.

Work Activities

Work Activities

  • Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  • Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Explain products or services and prices, and answer questions from customers.
  • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
  • Explain products or services and prices, and answer questions from customers.
  • Conduct client or market surveys to obtain information about potential customers.
  • Adjust sales scripts to better target the needs and interests of specific individuals.
  • Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
  • Maintain records of contacts, accounts, and orders.
  • Answer telephone calls from potential customers who have been solicited through advertisements.

Skills

  • Systems Analysis

    Figuring out how a system should work and how changes in the future will affect it.

  • Science

    Using scientific rules and strategies to solve problems.

  • Management of Financial Resources

    Making spending decisions and keeping track of what is spent.

  • Systems Evaluation

    Measuring how well a system is working and how to improve it.

  • Operation and Control

    Using equipment or systems.

  • Service Orientation

    Looking for ways to help people.

  • Active Listening

    Listening to others, not interrupting, and asking good questions.

  • Reading Comprehension

    Reading work-related information.

  • Programming

    Writing computer programs.

  • Management of Material Resources

    Managing equipment and materials.

  • Management of Personnel Resources

    Selecting and managing the best workers for a job.

  • Learning Strategies

    Using the best training or teaching strategies for learning new things.

  • Mathematics

    Using math to solve problems.

  • Monitoring

    Keeping track of how well people and/or groups are doing in order to make improvements.

  • Active Learning

    Figuring out how to use new ideas or things.

  • Troubleshooting

    Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

  • Installation

    Installing equipment, machines, wiring, or computer programs.

  • Negotiation

    Bringing people together to solve differences.

  • Coordination

    Changing what is done based on other people's actions.

  • Operations Monitoring

    Watching gauges, dials, or display screens to make sure a machine is working.

  • Speaking

    Talking to others.

  • Operations Analysis

    Figuring out what a product or service needs to be able to do.

  • Critical Thinking

    Thinking about the pros and cons of different ways to solve a problem.

  • Equipment Selection

    Deciding what kind of tools and equipment are needed to do a job.

  • Instructing

    Teaching people how to do something.

  • Time Management

    Managing your time and the time of other people.

  • Social Perceptiveness

    Understanding people's reactions.

  • Judgment and Decision Making

    Thinking about the pros and cons of different options and picking the best one.

  • Equipment Maintenance

    Planning and doing the basic maintenance on equipment.

  • Persuasion

    Talking people into changing their minds or their behavior.

  • Repairing

    Repairing machines or systems using the right tools.

  • Technology Design

    Making equipment and technology useful for customers.

  • Complex Problem Solving

    Noticing a problem and figuring out the best way to solve it.

  • Writing

    Writing things for co-workers or customers.

  • Quality Control Analysis

    Testing how well a product or service works.

WorkKeys®

Applied Math
3
Workplace Documents
4
Graphic Literacy
4

Abilities

  • Manual Dexterity

    Holding or moving items with your hands.

  • Finger Dexterity

    Putting together small parts with your fingers.

  • Speed of Closure

    Quickly knowing what you are looking at.

  • Spatial Orientation

    Knowing where things are around you.

  • Oral Comprehension

    Listening and understanding what people say.

  • Hearing Sensitivity

    Telling the difference between sounds.

  • Sound Localization

    Noticing the direction that a sound came from.

  • Dynamic Strength

    Exercising for a long time without your muscles getting tired.

  • Inductive Reasoning

    Making general rules or coming up with answers from lots of detailed information.

  • Trunk Strength

    Using your lower back and stomach.

  • Glare Sensitivity

    Seeing something even if there is a glare or very bright light.

  • Oral Expression

    Communicating by speaking.

  • Mathematical Reasoning

    Choosing the right type of math to solve a problem.

  • Stamina

    Exercising for a long time without getting out of breath.

  • Response Orientation

    Quickly deciding if you should move your hand, foot, or other body part.

  • Perceptual Speed

    Quickly comparing groups of letters, numbers, pictures, or other things.

  • Flexibility of Closure

    Seeing hidden patterns.

  • Speech Clarity

    Speaking clearly.

  • Static Strength

    Lifting, pushing, pulling, or carrying.

  • Night Vision

    Seeing at night or under low light.

  • Deductive Reasoning

    Using rules to solve problems.

  • Visual Color Discrimination

    Noticing the difference between colors, including shades and brightness.

  • Near Vision

    Seeing details up close.

  • Written Comprehension

    Reading and understanding what is written.

  • Visualization

    Imagining how something will look after it is moved around or changed.

  • Number Facility

    Adding, subtracting, multiplying, or dividing.

  • Auditory Attention

    Paying attention to one sound while there are other distracting sounds.

  • Control Precision

    Quickly changing the controls of a machine, car, truck or boat.

  • Selective Attention

    Paying attention to something without being distracted.

  • Dynamic Flexibility

    Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

  • Explosive Strength

    Jumping, sprinting, or throwing something.

  • Arm-Hand Steadiness

    Keeping your arm or hand steady.

  • Rate Control

    Changing when and how fast you move based on how something else is moving.

  • Problem Sensitivity

    Noticing when problems happen.

  • Memorization

    Remembering words, numbers, pictures, or steps.

  • Peripheral Vision

    Seeing something to your side when your are looking ahead.

  • Wrist-Finger Speed

    Making fast, simple, repeated movements of your fingers, hands, and wrists.

  • Reaction Time

    Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

  • Written Expression

    Communicating by writing.

  • Originality

    Creating new and original ideas.

  • Extent Flexibility

    Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

  • Gross Body Equilibrium

    Keeping your balance or staying upright.

  • Category Flexibility

    Grouping things in different ways.

  • Far Vision

    Seeing details that are far away.

  • Gross Body Coordination

    Moving your arms, legs, and mid-section together while your whole body is moving.

  • Depth Perception

    Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

  • Speech Recognition

    Recognizing spoken words.

  • Speed of Limb Movement

    Quickly moving your arms and legs.

  • Time Sharing

    Doing two or more things at the same time.

  • Multilimb Coordination

    Using your arms and/or legs together while sitting, standing, or lying down.

  • Fluency of Ideas

    Coming up with lots of ideas.

  • Information Ordering

    Ordering or arranging things.

Knowledge

  • Food Production

    Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

  • Administration and Management

    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

  • Medicine and Dentistry

    Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

  • English Language

    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Personnel and Human Resources

    Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

  • Sociology and Anthropology

    Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

  • Psychology

    Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

  • Telecommunications

    Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

  • Communications and Media

    Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

  • Transportation

    Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

  • Philosophy and Theology

    Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

  • History and Archeology

    Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

  • Building and Construction

    Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

  • Administrative

    Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

  • Law and Government

    Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

  • Therapy and Counseling

    Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

  • Design

    Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

  • Physics

    Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

  • Customer and Personal Service

    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Engineering and Technology

    Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

  • Chemistry

    Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

  • Public Safety and Security

    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

  • Economics and Accounting

    Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

  • Computers and Electronics

    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • Production and Processing

    Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

  • Education and Training

    Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • Mechanical

    Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

  • Geography

    Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

  • Biology

    Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

  • Sales and Marketing

    Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

  • Fine Arts

    Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

  • Foreign Language

    Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  • Mathematics

    Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Career Video

Additional videos and more information available on CareerOneStop

Pay

  • Typical Salary
  • $39,080
    $31,000
    $23,040
    Ohio
    US
    $49,700
    $34,480
    $24,430
  • Typical Hourly Wage
  • $19
    $15
    $11
    Ohio
    US
    $24
    $17
    $12

Ohio Employment Trends

  • Currently Employed 4,530
  • Yearly Projected Openings 560

Typical Education

Personality

Enterprising: People interested in this work like activities that include leading, making decisions, and business.They do well at jobs that need:
  • Persistence
  • Integrity
  • Adaptability/Flexibility
  • Initiative
  • Stress Tolerance
  • Dependability

Tools

  • Autodialers
  • Conversation recording units
  • Personal computers
  • Phone headsets
  • Special purpose telephones

Technology

  • Access software
  • Customer relationship management CRM software
  • Electronic mail software
  • Helpdesk or call center software
  • Interactive voice response software
  • Office suite software
  • Presentation software
  • Spreadsheet software
  • Video conferencing software
  • Word processing software
Need help on researching occupations and careers? Download the Guide to Researching Occupations (PDF).

Need help on how to research education and training programs? Download the Guide to Higher Education (PDF).

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Workforce Supply Tool

The Workforce Supply Tool provides statistics for the occupations in highest demand throughout Ohio.

You can view statewide statistics as well as more region specific information.

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