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Date: 04/04/2025

First-Line Supervisors of Housekeeping and Janitorial Workers

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

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  • Work Activities
  • Skills
  • WorkKeys®
  • Abilities
  • Knowledge
  • Career Video
  • Pay
  • Ohio Employment Trends
  • Typical Education
  • Personality
  • Tools
  • Technology
  • Tags
  • Direct activities for stopping the spread of infections in facilities, such as hospitals.
  • Recommend changes that could improve service and increase operational efficiency.
  • Establish and implement operational standards and procedures for the departments supervised.
  • Perform grounds maintenance tasks, such as removing snow and mowing the lawn.
  • Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
  • Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
  • Check and maintain equipment to ensure that it is in working order.
  • Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.
  • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
  • Instruct staff in work policies and procedures, and the use and maintenance of equipment.
  • Maintain required records of work hours, budgets, payrolls, and other information.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Plan and prepare employee work schedules.
  • Screen job applicants, and hire new employees.
  • Investigate complaints about service and equipment, and take corrective action.
  • Select and order or purchase new equipment, supplies, or furnishings.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  • Inspect and evaluate the physical condition of facilities to determine the type of work required.
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts.
  • Perform financial tasks, such as estimating costs and preparing and managing budgets.
  • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  • Perform or assist with cleaning duties as necessary.
  • Issue supplies and equipment to workers.

Work Activities

Work Activities

  • Direct activities for stopping the spread of infections in facilities, such as hospitals.
  • Recommend changes that could improve service and increase operational efficiency.
  • Establish and implement operational standards and procedures for the departments supervised.
  • Perform grounds maintenance tasks, such as removing snow and mowing the lawn.
  • Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
  • Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
  • Check and maintain equipment to ensure that it is in working order.
  • Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.
  • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
  • Instruct staff in work policies and procedures, and the use and maintenance of equipment.
  • Maintain required records of work hours, budgets, payrolls, and other information.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Plan and prepare employee work schedules.
  • Screen job applicants, and hire new employees.
  • Investigate complaints about service and equipment, and take corrective action.
  • Select and order or purchase new equipment, supplies, or furnishings.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  • Inspect and evaluate the physical condition of facilities to determine the type of work required.
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts.
  • Perform financial tasks, such as estimating costs and preparing and managing budgets.
  • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  • Perform or assist with cleaning duties as necessary.
  • Issue supplies and equipment to workers.

Skills

  • Equipment Maintenance

    Planning and doing the basic maintenance on equipment.

  • Monitoring

    Keeping track of how well people and/or groups are doing in order to make improvements.

  • Critical Thinking

    Thinking about the pros and cons of different ways to solve a problem.

  • Social Perceptiveness

    Understanding people's reactions.

  • Systems Analysis

    Figuring out how a system should work and how changes in the future will affect it.

  • Reading Comprehension

    Reading work-related information.

  • Troubleshooting

    Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

  • Management of Material Resources

    Managing equipment and materials.

  • Complex Problem Solving

    Noticing a problem and figuring out the best way to solve it.

  • Time Management

    Managing your time and the time of other people.

  • Learning Strategies

    Using the best training or teaching strategies for learning new things.

  • Science

    Using scientific rules and strategies to solve problems.

  • Writing

    Writing things for co-workers or customers.

  • Installation

    Installing equipment, machines, wiring, or computer programs.

  • Technology Design

    Making equipment and technology useful for customers.

  • Equipment Selection

    Deciding what kind of tools and equipment are needed to do a job.

  • Operations Analysis

    Figuring out what a product or service needs to be able to do.

  • Service Orientation

    Looking for ways to help people.

  • Negotiation

    Bringing people together to solve differences.

  • Quality Control Analysis

    Testing how well a product or service works.

  • Coordination

    Changing what is done based on other people's actions.

  • Judgment and Decision Making

    Thinking about the pros and cons of different options and picking the best one.

  • Operations Monitoring

    Watching gauges, dials, or display screens to make sure a machine is working.

  • Management of Financial Resources

    Making spending decisions and keeping track of what is spent.

  • Active Listening

    Listening to others, not interrupting, and asking good questions.

  • Repairing

    Repairing machines or systems using the right tools.

  • Management of Personnel Resources

    Selecting and managing the best workers for a job.

  • Instructing

    Teaching people how to do something.

  • Active Learning

    Figuring out how to use new ideas or things.

  • Mathematics

    Using math to solve problems.

  • Speaking

    Talking to others.

  • Programming

    Writing computer programs.

  • Systems Evaluation

    Measuring how well a system is working and how to improve it.

  • Operation and Control

    Using equipment or systems.

  • Persuasion

    Talking people into changing their minds or their behavior.

WorkKeys®

Applied Math
4
Workplace Documents
4
Graphic Literacy
4

Abilities

  • Gross Body Coordination

    Moving your arms, legs, and mid-section together while your whole body is moving.

  • Night Vision

    Seeing at night or under low light.

  • Response Orientation

    Quickly deciding if you should move your hand, foot, or other body part.

  • Wrist-Finger Speed

    Making fast, simple, repeated movements of your fingers, hands, and wrists.

  • Explosive Strength

    Jumping, sprinting, or throwing something.

  • Arm-Hand Steadiness

    Keeping your arm or hand steady.

  • Peripheral Vision

    Seeing something to your side when your are looking ahead.

  • Near Vision

    Seeing details up close.

  • Written Comprehension

    Reading and understanding what is written.

  • Fluency of Ideas

    Coming up with lots of ideas.

  • Inductive Reasoning

    Making general rules or coming up with answers from lots of detailed information.

  • Speed of Closure

    Quickly knowing what you are looking at.

  • Flexibility of Closure

    Seeing hidden patterns.

  • Visualization

    Imagining how something will look after it is moved around or changed.

  • Finger Dexterity

    Putting together small parts with your fingers.

  • Oral Expression

    Communicating by speaking.

  • Written Expression

    Communicating by writing.

  • Static Strength

    Lifting, pushing, pulling, or carrying.

  • Deductive Reasoning

    Using rules to solve problems.

  • Information Ordering

    Ordering or arranging things.

  • Category Flexibility

    Grouping things in different ways.

  • Mathematical Reasoning

    Choosing the right type of math to solve a problem.

  • Visual Color Discrimination

    Noticing the difference between colors, including shades and brightness.

  • Time Sharing

    Doing two or more things at the same time.

  • Speech Recognition

    Recognizing spoken words.

  • Speech Clarity

    Speaking clearly.

  • Dynamic Flexibility

    Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

  • Gross Body Equilibrium

    Keeping your balance or staying upright.

  • Memorization

    Remembering words, numbers, pictures, or steps.

  • Spatial Orientation

    Knowing where things are around you.

  • Originality

    Creating new and original ideas.

  • Number Facility

    Adding, subtracting, multiplying, or dividing.

  • Control Precision

    Quickly changing the controls of a machine, car, truck or boat.

  • Stamina

    Exercising for a long time without getting out of breath.

  • Far Vision

    Seeing details that are far away.

  • Selective Attention

    Paying attention to something without being distracted.

  • Manual Dexterity

    Holding or moving items with your hands.

  • Extent Flexibility

    Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

  • Speed of Limb Movement

    Quickly moving your arms and legs.

  • Dynamic Strength

    Exercising for a long time without your muscles getting tired.

  • Multilimb Coordination

    Using your arms and/or legs together while sitting, standing, or lying down.

  • Rate Control

    Changing when and how fast you move based on how something else is moving.

  • Reaction Time

    Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

  • Glare Sensitivity

    Seeing something even if there is a glare or very bright light.

  • Depth Perception

    Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

  • Trunk Strength

    Using your lower back and stomach.

  • Oral Comprehension

    Listening and understanding what people say.

  • Problem Sensitivity

    Noticing when problems happen.

  • Sound Localization

    Noticing the direction that a sound came from.

  • Hearing Sensitivity

    Telling the difference between sounds.

  • Perceptual Speed

    Quickly comparing groups of letters, numbers, pictures, or other things.

  • Auditory Attention

    Paying attention to one sound while there are other distracting sounds.

Knowledge

  • Customer and Personal Service

    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Computers and Electronics

    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • Production and Processing

    Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

  • Design

    Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

  • Sociology and Anthropology

    Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

  • Sales and Marketing

    Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

  • History and Archeology

    Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

  • Education and Training

    Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • English Language

    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Law and Government

    Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

  • Therapy and Counseling

    Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

  • Food Production

    Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

  • Transportation

    Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

  • Philosophy and Theology

    Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

  • Geography

    Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

  • Administrative

    Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

  • Engineering and Technology

    Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

  • Administration and Management

    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

  • Building and Construction

    Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

  • Physics

    Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

  • Foreign Language

    Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

  • Mathematics

    Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

  • Mechanical

    Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

  • Telecommunications

    Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

  • Chemistry

    Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

  • Medicine and Dentistry

    Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

  • Biology

    Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

  • Psychology

    Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

  • Public Safety and Security

    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

  • Economics and Accounting

    Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

  • Fine Arts

    Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

  • Communications and Media

    Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

  • Personnel and Human Resources

    Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Career Video

Additional videos and more information available on CareerOneStop

Pay

  • Typical Salary
  • $63,550
    $42,700
    $30,670
    Ohio
    US
    $71,870
    $46,650
    $33,060
  • Typical Hourly Wage
  • $31
    $21
    $15
    Ohio
    US
    $35
    $22
    $16

Ohio Employment Trends

  • Currently Employed 7,450
  • Yearly Projected Openings 860

Typical Education

Personality

Enterprising: People interested in this work like activities that include leading, making decisions, and business.They do well at jobs that need:
  • Leadership
  • Self Control
  • Attention to Detail
  • Dependability
  • Integrity
  • Cooperation

Tools

  • Alarm systems
  • Brooms
  • Carpet cleaning equipment
  • Cleaning scrapers
  • Clothes dryers
  • Desktop computers
  • Dust mops
  • Facial shields
  • Floor polishers
  • Floor scrubbers
  • Floor washing machine
  • Goggles
  • Hand sprayers
  • Ironing machines or presses
  • Ladders
  • Laundry type washing machines
  • Masks or accessories
  • Mop wringer
  • Personal computers
  • Pressure or steam cleaners
  • Protective gloves
  • Sewing machines
  • Special purpose telephones
  • Squeegees or washers
  • Steam autoclaves or sterilizers
  • Steam pressing machines
  • Vacuum cleaners
  • Wet mops
  • Wet or dry combination vacuum cleaners

Technology

  • Data base user interface and query software
  • Electronic mail software
  • Enterprise resource planning ERP software
  • Facilities management software
  • Helpdesk or call center software
  • Inventory management software
  • Materials requirements planning logistics and supply chain software
  • Office suite software
  • Operating system software
  • Presentation software
  • Project management software
  • Spreadsheet software
  • Web page creation and editing software
  • Word processing software

Tags

  • Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.
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