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Loan Interviewers and Clerks

Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.

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    Work Activities

    Work Activities

    • Verify and examine information and accuracy of loan application and closing documents.
    • Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
    • Record applications for loan and credit, loan information, and disbursements of funds, using computers.
    • Submit loan applications with recommendation for underwriting approval.
    • Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.
    • File and maintain loan records.
    • Contact credit bureaus, employers, and other sources to check applicants' credit and personal references.
    • Check value of customer collateral to be held as loan security.
    • Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.
    • Interview loan applicants to obtain personal and financial data and to assist in completing applications.
    • Review customer accounts to determine whether payments are made on time and that other loan terms are being followed.
    • Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators.
    • Order property insurance or mortgage insurance policies to ensure protection against loss on mortgaged property.
    • Answer questions and advise customers regarding loans and transactions.
    • Present loan and repayment schedules to customers.
    • Accept payment on accounts.
    • Schedule and conduct closings of mortgage transactions.
    • Establish credit limits and grant extensions of credit on overdue accounts.

    Skills

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Speaking

      Talking to others to convey information effectively.

    • Reading Comprehension

      Understanding written sentences and paragraphs in work related documents.

    WorkKeys®

    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Written Comprehension

      The ability to read and understand information and ideas presented in writing.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    Knowledge

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Clerical

      Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

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    Pay

    • Ohio Annual Salary 40840/yr
    • Typical Salary
    • Ohio Hourly Wage 19.63/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 11,430
    • Yearly Projected Openings 1,320

    Typical Education

    Personality

    Conventional: People interested in this work like activities that include data, detail, and regular routines. They do well at jobs that need:
    • Attention to Detail
    • Integrity
    • Dependability
    • Cooperation
    • Initiative
    • Self Control

    Tools

    • Photocopiers
    • Personal computers
    • Notebook computers
    • Laser fax machine
    • Inkjet printers

    Technology

    • Spreadsheet software
    • Financial analysis software
    • Desktop publishing software
    • Customer relationship management CRM software
    • Accounting software

    Tags

    • InDemand occupations are considered a priority by the state of Ohio.
    • Bright Outlook occupations will grow rapidly in the next few years, have a large number of openings, or are new and emerging careers.
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