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Owen

Computer Network Support Specialists Print

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network LAN , wide area network WAN , and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption.

    Work Activities
    • Back up network data.
    • Configure security settings or access permissions for groups or individuals.
    • Analyze and report computer network security breaches or attempted breaches.
    • Identify the causes of networking problems, using diagnostic testing software and equipment.
    • Document network support activities.
    • Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
    • Install network software, including security or firewall software.
    • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
    • Troubleshoot network or connectivity problems for users or user groups.
    • Provide telephone support related to networking or connectivity issues.
    • Analyze network data to determine network usage, disk space availability, or server function.
    • Perform routine maintenance or standard repairs to networking components or equipment.
    • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
    • Install new hardware or software systems or components, ensuring integration with existing network systems.
    • Test computer software or hardware, using standard diagnostic testing equipment and procedures.
    • Install or repair network cables, including fiber optic cables.
    • Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.
    • Create or update technical documentation for network installations or changes to existing installations.
    • Train users in procedures related to network applications software or related systems.
    • Test repaired items to ensure proper operation.
    • Install and configure wireless networking equipment.
    • Maintain logs of network activity.
    • Document help desk requests and resolutions.
    • Research hardware or software products to meet technical networking or security needs.
    • Create or revise user instructions, procedures, or manuals.
    • Run monthly network reports.
    Skills
    • Critical Thinking

      Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Judgment and Decision Making

      Considering the relative costs and benefits of potential actions to choose the most appropriate one.

    WorkKeys®
    Applied Math
    6
    Workplace Documents
    5
    Graphic Literacy
    5
    Abilities
    • Deductive Reasoning

      The ability to apply general rules to specific problems to produce answers that make sense.

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Problem Sensitivity

      The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

    Knowledge
    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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    Pay
    • Ohio Annual Salary $57,740/yr
    • Typical Salary
    • Ohio Hourly Wage $27.76/hr
    • Typical Hourly Wage
    Ohio Employment Trends
    • Currently Employed 9,960
    • Yearly Projected Openings 780
    Typical Education
    Personality
    Realistic: People interested in this work like activities that include practical, hands-on problems and solutions. They do well at jobs that need:
    • Cooperation
    • Analytical Thinking
    • Attention to Detail
    • Dependability
    • Integrity
    • Adaptability/Flexibility
    Tools
    • Voltage or current meters
    • Screwdrivers
    • Network analyzers
    • Computer servers
    • Circuit tester
    Technology
    • Transaction security and virus protection software
    • Operating system software
    • Network security or virtual private network VPN management software
    • Network monitoring software
    • Administration software
    Tags
    • InDemand occupations are considered a priority by the state of Ohio.
    • Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.