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Flight Attendants

Monitor safety of the aircraft cabin. Provide services to airline passengers, explain safety information, serve food and beverages, and respond to emergency incidents.

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    Work Activities

    Work Activities

    • Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
    • Take inventory of headsets, alcoholic beverages, and money collected.
    • Monitor passenger behavior to identify threats to the safety of the crew and other passengers.
    • Greet passengers boarding aircraft and direct them to assigned seats.
    • Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
    • Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
    • Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
    • Collect money for meals and beverages.
    • Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
    • Determine special assistance needs of passengers, such as small children, the elderly, or disabled persons.
    • Reassure passengers when situations, such as turbulence, are encountered.
    • Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
    • Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
    • Operate audio and video systems.
    • Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
    • Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
    • Inspect passenger tickets to verify information and to obtain destination information.
    • Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.
    • Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
    • Heat and serve prepared foods.
    • Assist passengers entering or disembarking the aircraft.
    • Sell alcoholic beverages to passengers.
    • Monitor passenger behavior to identify threats to the safety of the crew and other passengers.
    • Monitor passenger behavior to identify threats to the safety of the crew and other passengers.
    • Greet passengers boarding aircraft and direct them to assigned seats.
    • Administer first aid to passengers in distress.
    • Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
    • Announce flight delays and descent preparations.
    • Prepare passengers and aircraft for landing, following procedures.

    Skills

    • Instructing

      Teaching people how to do something.

    • Programming

      Writing computer programs.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Speaking

      Talking to others.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Management of Material Resources

      Managing equipment and materials.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Negotiation

      Bringing people together to solve differences.

    • Service Orientation

      Looking for ways to help people.

    • Science

      Using scientific rules and strategies to solve problems.

    • Coordination

      Changing what is done based on other people's actions.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Technology Design

      Making equipment and technology useful for customers.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Social Perceptiveness

      Understanding people's reactions.

    • Reading Comprehension

      Reading work-related information.

    • Writing

      Writing things for co-workers or customers.

    • Mathematics

      Using math to solve problems.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Repairing

      Repairing machines or systems using the right tools.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Operation and Control

      Using equipment or systems.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Time Management

      Managing your time and the time of other people.

    WorkKeys®

    Applied Math
    3
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Originality

      Creating new and original ideas.

    • Information Ordering

      Ordering or arranging things.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Deductive Reasoning

      Using rules to solve problems.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Time Sharing

      Doing two or more things at the same time.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Far Vision

      Seeing details that are far away.

    • Speech Clarity

      Speaking clearly.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Written Comprehension

      Reading and understanding what is written.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Problem Sensitivity

      Noticing when problems happen.

    • Category Flexibility

      Grouping things in different ways.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Night Vision

      Seeing at night or under low light.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Spatial Orientation

      Knowing where things are around you.

    • Selective Attention

      Paying attention to something without being distracted.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Trunk Strength

      Using your lower back and stomach.

    • Oral Comprehension

      Listening and understanding what people say.

    • Oral Expression

      Communicating by speaking.

    • Written Expression

      Communicating by writing.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Near Vision

      Seeing details up close.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Speech Recognition

      Recognizing spoken words.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    Knowledge

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

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    Pay

    • Ohio Annual Salary 59370/yr
    • Typical Salary
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 600
    • Yearly Projected Openings 80

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business.They do well at jobs that need:
    • Concern for Others
    • Dependability
    • Adaptability/Flexibility
    • Cooperation
    • Social Orientation
    • Self Control

    Tools

    • Aircraft communication systems
    • Aircraft environment controllers
    • Aircraft escape or ejection systems
    • Aircraft fire control or extinguishing systems
    • Aircraft oxygen equipment
    • Blood pressure cuff kits
    • Blood pressure recording units
    • Circuit breakers
    • Commercial use ovens
    • Control valves
    • Cool containers
    • Desktop computers
    • Fire extinguishers
    • Glyceryl trinitrate or glyceryltrinitrate or nitroglycerin
    • Goggles
    • Hypodermic injection apparatus
    • Life vests or preservers
    • Lifeboats or liferafts
    • Medical acoustic stethoscopes
    • Megaphones
    • Mobile medical service intravenous IV kits
    • Mobile medical services automated external defibrillators AED or hard paddles
    • Mobile medical services first aid kits
    • Mobile medical services tourniquet or clamp
    • Mobile resuscitator or aspirator kits
    • Notebook computers
    • Personal digital assistant PDAs or organizers
    • Radio frequency transmitters or receivers
    • Rope float lines
    • Smoke detectors

    Technology

    • Calendar and scheduling software
    • Computer based training software
    • Office suite software
    • Operating system software
    • Presentation software
    • Spreadsheet software
    • Word processing software
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