Provide high-level administrative support by conducting research, preparing statistical reports, and handling information requests, as well as performing routine administrative functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.
Work Activities
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Manage and maintain executives' schedules.
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Process payroll information.
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Make travel arrangements for executives.
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Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.
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Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
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Answer phone calls and direct calls to appropriate parties or take messages.
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Prepare responses to correspondence containing routine inquiries.
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Open, sort, and distribute incoming correspondence, including faxes and email.
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Greet visitors and determine whether they should be given access to specific individuals.
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Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
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Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
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Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors.
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Interpret administrative and operating policies and procedures for employees.
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File and retrieve corporate documents, records, and reports.
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Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
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Set up and oversee administrative policies and procedures for offices or organizations.
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Provide clerical support to other departments.
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Meet with individuals, special interest groups, and others on behalf of executives, committees, and boards of directors.
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Compile, transcribe, and distribute minutes of meetings.
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Attend meetings to record minutes.
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Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
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Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
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Speaking
Talking to others to convey information effectively.
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Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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Speech Recognition
The ability to identify and understand the speech of another person.
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Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Currently Employed
16,700
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Yearly Projected Openings
1,300
- Education High school diploma or equivalent
- Work Experience Less than 5 years work experience
- Training No on-the-job training
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Conventional: People interested in this work like activities that include data, detail, and regular routines.They do well at jobs that need:
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Attention to Detail
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Integrity
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Dependability
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Cooperation
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Adaptability/Flexibility
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Concern for Others
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Scanners
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Digital cameras
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Dictation machines
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Desktop computers
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Desktop calculator
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Word processing software
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Web page creation and editing software
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Graphics or photo imaging software
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Enterprise resource planning ERP software
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Data base user interface and query software
