Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
Work Activities
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Verify customer and order information for correctness, checking it against previously obtained information as necessary.
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Receive and respond to customer complaints.
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Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
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Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
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Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
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Prepare invoices, shipping documents, and contracts.
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Recommend merchandise or services that will meet customers' needs.
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Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
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Compute total charges for merchandise or services and shipping charges.
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Direct specified departments or units to prepare and ship orders to designated locations.
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Inspect outgoing work for compliance with customers' specifications.
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Check inventory records to determine availability of requested merchandise.
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Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.
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File copies of orders received, or post orders on records.
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Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
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Adjust inventory records to reflect product movement.
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Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
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Recommend type of packing or labeling needed on order.
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Calculate and compile order-related statistics, and prepare reports for management.
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Reading Comprehension
Understanding written sentences and paragraphs in work related documents.
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Speaking
Talking to others to convey information effectively.
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Near Vision
The ability to see details at close range (within a few feet of the observer).
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Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Clerical
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Education
Some college, no degree
- Work Experience
No work experience
- Training
Less than 1 month on-the-job training
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Conventional:
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
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Attention to Detail
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Cooperation
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Dependability
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Persistence
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Initiative
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Concern for Others
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Personal computers
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Package stops
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Laser fax machine
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Cash registers
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Belt conveyors
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Office suite software
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Enterprise resource planning ERP software
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Electronic mail software
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Data base user interface and query software
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Accounting software
