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Bill and Account Collectors

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

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    Work Activities

    Work Activities

    • Negotiate credit extensions when necessary.
    • Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
    • Receive payments and post amounts paid to customer accounts.
    • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
    • Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
    • Locate and monitor overdue accounts, using computers and a variety of automated systems.
    • Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
    • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
    • Answer customer questions regarding problems with their accounts.
    • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
    • Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
    • Advise customers of necessary actions and strategies for debt repayment.
    • Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
    • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
    • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
    • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
    • Record information about financial status of customers and status of collection efforts.

    Skills

    • Writing

      Writing things for co-workers or customers.

    • Repairing

      Repairing machines or systems using the right tools.

    • Negotiation

      Bringing people together to solve differences.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Speaking

      Talking to others.

    • Time Management

      Managing your time and the time of other people.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Instructing

      Teaching people how to do something.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Mathematics

      Using math to solve problems.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Operation and Control

      Using equipment or systems.

    • Management of Material Resources

      Managing equipment and materials.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Science

      Using scientific rules and strategies to solve problems.

    • Social Perceptiveness

      Understanding people's reactions.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Technology Design

      Making equipment and technology useful for customers.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Coordination

      Changing what is done based on other people's actions.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Service Orientation

      Looking for ways to help people.

    • Reading Comprehension

      Reading work-related information.

    • Programming

      Writing computer programs.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    WorkKeys®

    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Problem Sensitivity

      Noticing when problems happen.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Speech Recognition

      Recognizing spoken words.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Selective Attention

      Paying attention to something without being distracted.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Deductive Reasoning

      Using rules to solve problems.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Time Sharing

      Doing two or more things at the same time.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Written Expression

      Communicating by writing.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Information Ordering

      Ordering or arranging things.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Oral Comprehension

      Listening and understanding what people say.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Category Flexibility

      Grouping things in different ways.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Spatial Orientation

      Knowing where things are around you.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Near Vision

      Seeing details up close.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Far Vision

      Seeing details that are far away.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Originality

      Creating new and original ideas.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Oral Expression

      Communicating by speaking.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Night Vision

      Seeing at night or under low light.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Trunk Strength

      Using your lower back and stomach.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Speech Clarity

      Speaking clearly.

    • Written Comprehension

      Reading and understanding what is written.

    Knowledge

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 37170/yr
    • Typical Salary
    • Ohio Hourly Wage 17.87/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 10,700
    • Yearly Projected Openings 1240

    Typical Education

    Personality

    Conventional: People interested in this work like activities that include data, detail, and regular routines.They do well at jobs that need:
    • Integrity
    • Attention to Detail
    • Dependability
    • Independence
    • Cooperation
    • Analytical Thinking

    Tools

    • Autodialers
    • Notebook computers
    • Personal digital assistant PDAs or organizers
    • Scanners
    • Special purpose telephones

    Technology

    • Access software
    • Accounting software
    • Categorization or classification software
    • Customer relationship management CRM software
    • Data base user interface and query software
    • Document management software
    • Electronic mail software
    • Enterprise resource planning ERP software
    • Information retrieval or search software
    • Internet browser software
    • Medical software
    • Office suite software
    • Optical character reader OCR or scanning software
    • Point of sale POS software
    • Presentation software
    • Spreadsheet software
    • Time accounting software
    • Word processing software

    Tags

    • InDemand occupations are considered a priority by the state of Ohio.
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