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Counter and Rental Clerks

Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.

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    Work Activities

    Work Activities

    • Compute charges for merchandise or services and receive payments.
    • Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
    • Explain rental fees, policies, and procedures.
    • Provide information about rental items, such as availability, operation, or description.
    • Advise customers on use and care of merchandise.
    • Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
    • Answer telephones to provide information and receive orders.
    • Inspect and adjust rental items to meet needs of customer.
    • Prepare rental forms, obtaining customer signature and other information, such as required licenses.
    • Rent items, arrange for provision of services to customers, and accept returns.
    • Keep records of transactions and of the number of customers entering an establishment.
    • Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
    • Reserve items for requested times and keep records of items rented.
    • Prepare merchandise for display or for purchase or rental.
    • Recommend and provide advice on a wide variety of products and services.
    • Allocate equipment to participants in sporting events or recreational activities.

    Skills

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Service Orientation

      Actively looking for ways to help people.

    • Speaking

      Talking to others to convey information effectively.

    WorkKeys®

    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Speech Clarity

      The ability to speak clearly so others can understand you.

    Knowledge

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Clerical

      Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 28000/yr
    • Typical Salary
    • Ohio Hourly Wage 13.46/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 12,720
    • Yearly Projected Openings 1,620

    Typical Education

    Personality

    Conventional: People interested in this work like activities that include data, detail, and regular routines.They do well at jobs that need:
    • Attention to Detail
    • Dependability
    • Self Control
    • Cooperation
    • Integrity
    • Stress Tolerance

    Tools

    • Delivery trucks
    • Cash registers
    • Bar code reader equipment
    • Adjustable wrenches
    • Adjustable widemouth pliers

    Technology

    • Word processing software
    • Point of sale POS software
    • Office suite software
    • Electronic mail software
    • Data base user interface and query software
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    Workforce Supply Tool

    Workforce Supply Tool

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