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First-Line Supervisors of Non-Retail Sales Workers

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

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    Work Activities

    Work Activities

    • Prepare sales and inventory reports for management and budget departments.
    • Formulate pricing policies on merchandise according to profitability requirements.
    • Inventory stock and reorder when inventories drop to specified levels.
    • Analyze details of sales territories to assess their growth potential and to set quotas.
    • Visit retailers and sales representatives to promote products and gather information.
    • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
    • Hire, train, and evaluate personnel.
    • Examine products purchased for resale or received for storage to determine product condition.
    • Visit retailers and sales representatives to promote products and gather information.
    • Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
    • Inventory stock and reorder when inventories drop to specified levels.
    • Keep records pertaining to purchases, sales, and requisitions.
    • Plan and prepare work schedules, and assign employees to specific duties.
    • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
    • Listen to and resolve customer complaints regarding services, products, or personnel.
    • Listen to and resolve customer complaints regarding services, products, or personnel.
    • Attend company meetings to exchange product information and coordinate work activities with other departments.
    • Monitor sales staff performance to ensure that goals are met.
    • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
    • Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
    • Monitor sales staff performance to ensure that goals are met.
    • Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.

    Skills

    • Writing

      Writing things for co-workers or customers.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Time Management

      Managing your time and the time of other people.

    • Negotiation

      Bringing people together to solve differences.

    • Coordination

      Changing what is done based on other people's actions.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Repairing

      Repairing machines or systems using the right tools.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Technology Design

      Making equipment and technology useful for customers.

    • Science

      Using scientific rules and strategies to solve problems.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Mathematics

      Using math to solve problems.

    • Reading Comprehension

      Reading work-related information.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Social Perceptiveness

      Understanding people's reactions.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Operation and Control

      Using equipment or systems.

    • Speaking

      Talking to others.

    • Management of Material Resources

      Managing equipment and materials.

    • Instructing

      Teaching people how to do something.

    • Service Orientation

      Looking for ways to help people.

    • Programming

      Writing computer programs.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    WorkKeys®

    Applied Math
    5
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Far Vision

      Seeing details that are far away.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Near Vision

      Seeing details up close.

    • Night Vision

      Seeing at night or under low light.

    • Oral Comprehension

      Listening and understanding what people say.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Originality

      Creating new and original ideas.

    • Spatial Orientation

      Knowing where things are around you.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Oral Expression

      Communicating by speaking.

    • Selective Attention

      Paying attention to something without being distracted.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Deductive Reasoning

      Using rules to solve problems.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Speech Recognition

      Recognizing spoken words.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Time Sharing

      Doing two or more things at the same time.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Trunk Strength

      Using your lower back and stomach.

    • Category Flexibility

      Grouping things in different ways.

    • Speech Clarity

      Speaking clearly.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Problem Sensitivity

      Noticing when problems happen.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Information Ordering

      Ordering or arranging things.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Written Expression

      Communicating by writing.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Written Comprehension

      Reading and understanding what is written.

    • Stamina

      Exercising for a long time without getting out of breath.

    Knowledge

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    Career Video

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    Pay

    • Ohio Annual Salary 78970/yr
    • Typical Salary
    • Ohio Hourly Wage 37.96/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 11,090
    • Yearly Projected Openings 930

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business.They do well at jobs that need:
    • Attention to Detail
    • Integrity
    • Dependability
    • Leadership
    • Initiative
    • Self Control

    Tools

    • Desktop computers
    • Laser fax machine
    • Mobile phones
    • Notebook computers
    • Printer calculator
    • Special purpose telephones
    • Tablet computers

    Technology

    • Accounting software
    • Calendar and scheduling software
    • Customer relationship management CRM software
    • Data base user interface and query software
    • Electronic mail software
    • Enterprise application integration software
    • Enterprise resource planning ERP software
    • Financial analysis software
    • Graphics or photo imaging software
    • Internet browser software
    • Office suite software
    • Presentation software
    • Process mapping and design software
    • Project management software
    • Spreadsheet software
    • Video conferencing software
    • Video creation and editing software
    • Word processing software

    Tags

    • InDemand occupations are considered a priority by the state of Ohio.
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