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Baggage Porters and Bellhops

Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

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    Work Activities

    Work Activities

    • Receive and mark baggage by completing and attaching claim checks.
    • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
    • Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
    • Compute and complete charge slips for services rendered and maintain records.
    • Explain the operation of room features, such as locks, ventilation systems, and televisions.
    • Page guests in hotel lobbies, dining rooms, or other areas.
    • Maintain clean lobbies or entrance areas for travelers or guests.
    • Greet incoming guests and escort them to their rooms.
    • Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
    • Act as part of the security team at transportation terminals, hotels, or similar establishments.
    • Pick up and return items for laundry and valet service.
    • Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
    • Deliver messages and room service orders, and run errands for guests.
    • Assist physically challenged travelers and other guests with special needs.
    • Greet incoming guests and escort them to their rooms.
    • Transport guests about premises and local areas, or arrange for transportation.
    • Complete baggage insurance forms.
    • Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
    • Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.

    Skills

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Speaking

      Talking to others.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Time Management

      Managing your time and the time of other people.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Technology Design

      Making equipment and technology useful for customers.

    • Coordination

      Changing what is done based on other people's actions.

    • Operation and Control

      Using equipment or systems.

    • Management of Material Resources

      Managing equipment and materials.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Mathematics

      Using math to solve problems.

    • Science

      Using scientific rules and strategies to solve problems.

    • Social Perceptiveness

      Understanding people's reactions.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Repairing

      Repairing machines or systems using the right tools.

    • Service Orientation

      Looking for ways to help people.

    • Negotiation

      Bringing people together to solve differences.

    • Programming

      Writing computer programs.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Writing

      Writing things for co-workers or customers.

    • Reading Comprehension

      Reading work-related information.

    • Instructing

      Teaching people how to do something.

    WorkKeys®

    Applied Math
    0
    Workplace Documents
    3
    Graphic Literacy
    3

    Abilities

    • Oral Comprehension

      Listening and understanding what people say.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Near Vision

      Seeing details up close.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Selective Attention

      Paying attention to something without being distracted.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Far Vision

      Seeing details that are far away.

    • Written Comprehension

      Reading and understanding what is written.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Information Ordering

      Ordering or arranging things.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Deductive Reasoning

      Using rules to solve problems.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Problem Sensitivity

      Noticing when problems happen.

    • Night Vision

      Seeing at night or under low light.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Speech Recognition

      Recognizing spoken words.

    • Written Expression

      Communicating by writing.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Category Flexibility

      Grouping things in different ways.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Speech Clarity

      Speaking clearly.

    • Trunk Strength

      Using your lower back and stomach.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Oral Expression

      Communicating by speaking.

    • Spatial Orientation

      Knowing where things are around you.

    • Originality

      Creating new and original ideas.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Time Sharing

      Doing two or more things at the same time.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    Knowledge

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 28560/yr
    • Typical Salary
    • Ohio Hourly Wage 13.73/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 700
    • Yearly Projected Openings 100

    Typical Education

    Personality

    Realistic: People interested in this work like activities that include practical, hands-on problems and solutions.They do well at jobs that need:
    • Dependability
    • Attention to Detail
    • Integrity
    • Self Control
    • Concern for Others
    • Cooperation

    Tools

    • Automobiles or cars
    • Desktop computers
    • Golf carts
    • Minivans or vans
    • Notebook computers
    • Paging controllers
    • Personal computers
    • Pushcarts
    • Special purpose telephones
    • Two way radios

    Technology

    • Electronic mail software
    • Office suite software
    • Spreadsheet software
    • Word processing software
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    Workforce Supply Tool

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