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First-Line Supervisors of Gambling Services Workers

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

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    Work Activities

    Work Activities

    • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
    • Respond to and resolve patrons' complaints.
    • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
    • Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
    • Monitor payment of hand-delivered jackpots to ensure promptness.
    • Greet customers and ask about the quality of service they are receiving.
    • Perform paperwork required for monetary transactions.
    • Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
    • Explain and interpret house rules, such as game rules or betting limits, for patrons.
    • Reset slot machines after payoffs.
    • Answer patrons' questions about gaming machine functions and payouts.
    • Record the specifics of malfunctioning machines and document malfunctions needing repair.
    • Report customer-related incidents occurring in gaming areas to supervisors.
    • Establish and maintain banks and table limits for each game.
    • Record, issue receipts for, and pay off bets.
    • Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
    • Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
    • Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
    • Exchange currency for customers, converting currency into requested combinations of bills and coins.
    • Determine how many gaming tables to open each day and schedule staff accordingly.
    • Monitor stations and games and move dealers from game to game to ensure adequate staffing.
    • Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
    • Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
    • Clean and maintain slot machines and surrounding areas.
    • Evaluate workers' performance and prepare written performance evaluations.
    • Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
    • Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
    • Establish policies on types of gambling offered, odds, or extension of credit.

    Skills

    • Monitoring

      Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Speaking

      Talking to others to convey information effectively.

    WorkKeys®

    Applied Math
    N/A
    Workplace Documents
    N/A
    Graphic Literacy
    N/A

    Abilities

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Problem Sensitivity

      The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    Knowledge

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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    Pay

    • Ohio Annual Salary 51920/yr
    • Typical Salary
    • Ohio Hourly Wage 24.96/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed Not Available
    • Yearly Projected Openings Not Available

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business.They do well at jobs that need:
    • Integrity
    • Self Control
    • Dependability
    • Stress Tolerance
    • Cooperation
    • Attention to Detail

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    • Alarm systems

    Technology

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    Tags

    • Bright Outlook occupations will grow rapidly in the next few years, have a large number of openings, or are new and emerging careers.
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