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First-Line Supervisors of Gambling Services Workers

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

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    Work Activities

    Work Activities

    • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
    • Greet customers and ask about the quality of service they are receiving.
    • Monitor payment of hand-delivered jackpots to ensure promptness.
    • Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
    • Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
    • Report customer-related incidents occurring in gaming areas to supervisors.
    • Clean and maintain slot machines and surrounding areas.
    • Evaluate workers' performance and prepare written performance evaluations.
    • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
    • Reset slot machines after payoffs.
    • Perform paperwork required for monetary transactions.
    • Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
    • Record the specifics of malfunctioning machines and document malfunctions needing repair.
    • Monitor stations and games and move dealers from game to game to ensure adequate staffing.
    • Record, issue receipts for, and pay off bets.
    • Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
    • Exchange currency for customers, converting currency into requested combinations of bills and coins.
    • Determine how many gaming tables to open each day and schedule staff accordingly.
    • Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
    • Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
    • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
    • Answer patrons' questions about gaming machine functions and payouts.
    • Respond to and resolve patrons' complaints.
    • Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
    • Explain and interpret house rules, such as game rules or betting limits, for patrons.
    • Establish and maintain banks and table limits for each game.
    • Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
    • Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
    • Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
    • Record, issue receipts for, and pay off bets.
    • Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
    • Evaluate workers' performance and prepare written performance evaluations.
    • Monitor stations and games and move dealers from game to game to ensure adequate staffing.

    Skills

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Repairing

      Repairing machines or systems using the right tools.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Technology Design

      Making equipment and technology useful for customers.

    • Instructing

      Teaching people how to do something.

    • Writing

      Writing things for co-workers or customers.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Coordination

      Changing what is done based on other people's actions.

    • Management of Material Resources

      Managing equipment and materials.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Time Management

      Managing your time and the time of other people.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Negotiation

      Bringing people together to solve differences.

    • Service Orientation

      Looking for ways to help people.

    • Science

      Using scientific rules and strategies to solve problems.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Social Perceptiveness

      Understanding people's reactions.

    • Programming

      Writing computer programs.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Operation and Control

      Using equipment or systems.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Reading Comprehension

      Reading work-related information.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Speaking

      Talking to others.

    • Mathematics

      Using math to solve problems.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    WorkKeys®

    Applied Math
    N/A
    Workplace Documents
    N/A
    Graphic Literacy
    N/A

    Abilities

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Trunk Strength

      Using your lower back and stomach.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Speech Clarity

      Speaking clearly.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Night Vision

      Seeing at night or under low light.

    • Category Flexibility

      Grouping things in different ways.

    • Spatial Orientation

      Knowing where things are around you.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Oral Expression

      Communicating by speaking.

    • Information Ordering

      Ordering or arranging things.

    • Problem Sensitivity

      Noticing when problems happen.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Time Sharing

      Doing two or more things at the same time.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Near Vision

      Seeing details up close.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Far Vision

      Seeing details that are far away.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Oral Comprehension

      Listening and understanding what people say.

    • Deductive Reasoning

      Using rules to solve problems.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Written Comprehension

      Reading and understanding what is written.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Speech Recognition

      Recognizing spoken words.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Written Expression

      Communicating by writing.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Selective Attention

      Paying attention to something without being distracted.

    • Originality

      Creating new and original ideas.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    Knowledge

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 56700/yr
    • Typical Salary
    • Ohio Hourly Wage 27.26/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 450
    • Yearly Projected Openings 50

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business.They do well at jobs that need:
    • Integrity
    • Self Control
    • Stress Tolerance
    • Dependability
    • Attention to Detail
    • Cooperation

    Tools

    • Alarm systems
    • Automatic teller machines ATMs
    • Cash registers
    • Circuit tester
    • Desktop calculator
    • Desktop computers
    • Laser fax machine
    • Laser printers
    • Multimeters
    • Notebook computers
    • Oscilloscopes
    • Personal computers
    • Photocopiers
    • Poker or slot machines
    • Screwdrivers
    • Special purpose telephones
    • Two way radios

    Technology

    • Data base user interface and query software
    • Electronic mail software
    • Office suite software
    • Operating system software
    • Presentation software
    • Project management software
    • Spreadsheet software
    • Word processing software
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