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Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.

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    Work Activities

    Work Activities

    • Answer telephone calls and respond to inquiries or transfer calls.
    • Operate cash registers to accept payments for food and beverages.
    • Assist other restaurant workers by serving food and beverages, or by bussing tables.
    • Perform marketing and advertising services.
    • Order or requisition supplies and equipment for tables and serving stations.
    • Receive and record patrons' dining reservations.
    • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
    • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
    • Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.
    • Provide guests with menus.
    • Operate cash registers to accept payments for food and beverages.
    • Greet guests and seat them at tables or in waiting areas.
    • Confer with other staff to help plan establishments' menus.
    • Hire, train, and supervise food and beverage service staff.
    • Plan parties or other special events and services.
    • Inform patrons of establishment specialties and features.
    • Inspect dining and serving areas to ensure cleanliness and proper setup.
    • Hire, train, and supervise food and beverage service staff.
    • Inform patrons of establishment specialties and features.
    • Prepare cash receipts after establishments close, and make bank deposits.
    • Direct patrons to coatrooms and waiting areas, such as lounges.
    • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
    • Prepare staff work schedules.
    • Prepare staff work schedules.
    • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
    • Take and prepare to-go orders.
    • Take and prepare to-go orders.

    Skills

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Speaking

      Talking to others.

    • Service Orientation

      Looking for ways to help people.

    • Writing

      Writing things for co-workers or customers.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Operation and Control

      Using equipment or systems.

    • Social Perceptiveness

      Understanding people's reactions.

    • Technology Design

      Making equipment and technology useful for customers.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Reading Comprehension

      Reading work-related information.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Time Management

      Managing your time and the time of other people.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Repairing

      Repairing machines or systems using the right tools.

    • Programming

      Writing computer programs.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Mathematics

      Using math to solve problems.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Management of Material Resources

      Managing equipment and materials.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Negotiation

      Bringing people together to solve differences.

    • Instructing

      Teaching people how to do something.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Science

      Using scientific rules and strategies to solve problems.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Coordination

      Changing what is done based on other people's actions.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    WorkKeys®

    Applied Math
    0
    Workplace Documents
    4
    Graphic Literacy
    3

    Abilities

    • Written Comprehension

      Reading and understanding what is written.

    • Spatial Orientation

      Knowing where things are around you.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Far Vision

      Seeing details that are far away.

    • Oral Comprehension

      Listening and understanding what people say.

    • Oral Expression

      Communicating by speaking.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Speech Clarity

      Speaking clearly.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Selective Attention

      Paying attention to something without being distracted.

    • Speech Recognition

      Recognizing spoken words.

    • Originality

      Creating new and original ideas.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Category Flexibility

      Grouping things in different ways.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Time Sharing

      Doing two or more things at the same time.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Written Expression

      Communicating by writing.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Problem Sensitivity

      Noticing when problems happen.

    • Deductive Reasoning

      Using rules to solve problems.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Trunk Strength

      Using your lower back and stomach.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Information Ordering

      Ordering or arranging things.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Near Vision

      Seeing details up close.

    • Night Vision

      Seeing at night or under low light.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Hearing Sensitivity

      Telling the difference between sounds.

    Knowledge

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 22250/yr
    • Typical Salary
    • Ohio Hourly Wage 10.7/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 12,630
    • Yearly Projected Openings 2890

    Typical Education

    Personality

    Social: People interested in this work like activities that include helping people, teaching, and talking.They do well at jobs that need:
    • Cooperation
    • Stress Tolerance
    • Self Control
    • Dependability
    • Social Orientation
    • Adaptability/Flexibility

    Tools

    • Carbonated beverage dispenser
    • Cash registers
    • Commercial use coffee or iced tea makers
    • Desktop computers
    • Ice dispensers
    • Non carbonated beverage dispenser
    • Personal computers
    • Pocket calculator
    • Point of sale POS terminal
    • Special purpose telephones
    • Touch screen monitors

    Technology

    • Calendar and scheduling software
    • Data base user interface and query software
    • Office suite software
    • Operating system software
    • Point of sale POS software
    • Spreadsheet software
    • Web page creation and editing software
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    Workforce Supply Tool

    Workforce Supply Tool

    The Workforce Supply Tool provides statistics for the occupations in highest demand throughout Ohio.

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