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Fast Food and Counter Workers

Perform duties such as taking orders and serving food and beverages. Serve customers at counter or from a steam table. May take payment. May prepare food and beverages.

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    Work Activities

    Work Activities

    • Replenish foods at serving stations.
    • Collect and return dirty dishes to the kitchen for washing.
    • Perform personnel activities such as supervising and training employees.
    • Arrange tables and decorations according to instructions.
    • Monitor and order supplies or food items and restock as necessary to maintain inventory.
    • Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper.
    • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
    • Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
    • Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
    • Notify kitchen personnel of shortages or special orders.
    • Set up dining areas for meals and clear them following meals.
    • Plan, prepare, and deliver meals to individuals with special dietary needs.
    • Brew coffee and tea, and fill containers with requested beverages.
    • Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures.
    • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
    • Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.
    • Add relishes and garnishes to food orders, according to instructions.
    • Balance receipts and payments in cash registers.
    • Clean and organize eating, service, and kitchen areas.
    • Wash dishes, glassware, and silverware after meals.
    • Set up dining areas for meals and clear them following meals.
    • Arrange reservations for patrons of dining establishments.
    • Communicate with customers regarding orders, comments, and complaints.
    • Clean and organize eating, service, and kitchen areas.
    • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
    • Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.
    • Plan, prepare, and deliver meals to individuals with special dietary needs.
    • Select food items from serving or storage areas and place them in dishes, on serving trays, or in take-out bags.
    • Deliver orders to kitchens, and pick up and serve food when it is ready.
    • Accept payment from customers, and make change as necessary.
    • Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper.
    • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
    • Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper.
    • Plan, prepare, and deliver meals to individuals with special dietary needs.
    • Deliver orders to kitchens, and pick up and serve food when it is ready.
    • Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
    • Distribute food to servers.

    Skills

    • Writing

      Writing things for co-workers or customers.

    • Management of Material Resources

      Managing equipment and materials.

    • Reading Comprehension

      Reading work-related information.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Instructing

      Teaching people how to do something.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Technology Design

      Making equipment and technology useful for customers.

    • Programming

      Writing computer programs.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Repairing

      Repairing machines or systems using the right tools.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Science

      Using scientific rules and strategies to solve problems.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Service Orientation

      Looking for ways to help people.

    • Social Perceptiveness

      Understanding people's reactions.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Negotiation

      Bringing people together to solve differences.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Operation and Control

      Using equipment or systems.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Time Management

      Managing your time and the time of other people.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Speaking

      Talking to others.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Mathematics

      Using math to solve problems.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Coordination

      Changing what is done based on other people's actions.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    WorkKeys®

    Applied Math
    N/A
    Workplace Documents
    N/A
    Graphic Literacy
    N/A

    Abilities

    • Time Sharing

      Doing two or more things at the same time.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Far Vision

      Seeing details that are far away.

    • Night Vision

      Seeing at night or under low light.

    • Spatial Orientation

      Knowing where things are around you.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Written Expression

      Communicating by writing.

    • Originality

      Creating new and original ideas.

    • Deductive Reasoning

      Using rules to solve problems.

    • Oral Comprehension

      Listening and understanding what people say.

    • Information Ordering

      Ordering or arranging things.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Speech Recognition

      Recognizing spoken words.

    • Written Comprehension

      Reading and understanding what is written.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Problem Sensitivity

      Noticing when problems happen.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Category Flexibility

      Grouping things in different ways.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Speech Clarity

      Speaking clearly.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Oral Expression

      Communicating by speaking.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Trunk Strength

      Using your lower back and stomach.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Selective Attention

      Paying attention to something without being distracted.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Near Vision

      Seeing details up close.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    Knowledge

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    Career Video

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    Pay

    • Ohio Annual Salary 22260/yr
    • Typical Salary
    • Ohio Hourly Wage 10.7/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 3,973,000
    • Yearly Projected Openings 804600

    Typical Education

    Personality

    Realistic: People interested in this work like activities that include practical, hands-on problems and solutions.They do well at jobs that need:
    • Dependability
    • Self Control
    • Stress Tolerance
    • Cooperation
    • Adaptability/Flexibility
    • Attention to Detail

    Tools

    • Bar code reader equipment
    • Belt conveyors
    • Cappuccino or espresso machines
    • Carbonated beverage dispenser
    • Carts
    • Cash registers
    • Commercial use blenders
    • Commercial use broilers
    • Commercial use coffee grinders
    • Commercial use coffee or iced tea makers
    • Commercial use convection ovens
    • Commercial use cutlery
    • Commercial use deep fryers
    • Commercial use dishwashers
    • Commercial use dough machines
    • Commercial use electric can openers
    • Commercial use food choppers or cubers or dicers
    • Commercial use food grinders
    • Commercial use food processors
    • Commercial use food slicers
    • Commercial use food warmers
    • Commercial use graters
    • Commercial use grills
    • Commercial use heat lamps
    • Commercial use microwave ovens
    • Commercial use mixers
    • Commercial use molds
    • Commercial use ovens
    • Commercial use peelers
    • Commercial use ranges
    • Commercial use scales
    • Commercial use scoops
    • Commercial use steamers
    • Commercial use toasters
    • Desktop computers
    • Domestic kitchen or food thermometers
    • Food grade sanitizers
    • Ice dispensers
    • Intercom systems
    • Laser printers
    • Magnetic stripe readers and encoders
    • Milk dispensers
    • Milkshake machines
    • Non carbonated beverage dispenser
    • Personal computers
    • Pocket calculator
    • Point of sale POS receipt printers
    • Point of sale POS terminal
    • Slush machines
    • Soft serve machines
    • Touch screen monitors

    Technology

    • Computer based training software
    • Data base user interface and query software
    • Office suite software
    • Operating system software
    • Point of sale POS software
    • Spreadsheet software
    • Web page creation and editing software
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