Contact

Welcome,
New User

Fast Food and Counter Workers

Perform duties such as taking orders and serving food and beverages. Serve customers at counter or from a steam table. May take payment. May prepare food and beverages.

View All

    Work Activities

    Work Activities

    • Communicate with customers regarding orders, comments, and complaints.
    • Accept payment from customers, and make change as necessary.
    • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
    • Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
    • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
    • Balance receipts and payments in cash registers.
    • Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper.
    • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
    • Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures.
    • Clean and organize eating, service, and kitchen areas.
    • Monitor and order supplies or food items and restock as necessary to maintain inventory.
    • Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
    • Brew coffee and tea, and fill containers with requested beverages.
    • Collect and return dirty dishes to the kitchen for washing.
    • Wash dishes, glassware, and silverware after meals.
    • Set up dining areas for meals and clear them following meals.
    • Distribute food to servers.
    • Add relishes and garnishes to food orders, according to instructions.
    • Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
    • Notify kitchen personnel of shortages or special orders.
    • Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.
    • Deliver orders to kitchens, and pick up and serve food when it is ready.
    • Select food items from serving or storage areas and place them in dishes, on serving trays, or in take-out bags.
    • Replenish foods at serving stations.
    • Arrange tables and decorations according to instructions.
    • Plan, prepare, and deliver meals to individuals with special dietary needs.
    • Perform personnel activities such as supervising and training employees.
    • Arrange reservations for patrons of dining establishments.

    Skills

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Service Orientation

      Actively looking for ways to help people.

    • Speaking

      Talking to others to convey information effectively.

    WorkKeys®

    Applied Math
    N/A
    Workplace Documents
    N/A
    Graphic Literacy
    N/A

    Abilities

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Speech Recognition

      The ability to identify and understand the speech of another person.

    • Near Vision

      The ability to see details at close range (within a few feet of the observer).

    Knowledge

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    Career Video

    Video not available
    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 20360/yr
    • Typical Salary
    • Ohio Hourly Wage 9.79/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed Not Available
    • Yearly Projected Openings Not Available

    Typical Education

    Personality

    Realistic: People interested in this work like activities that include practical, hands-on problems and solutions.They do well at jobs that need:
    • Dependability
    • Self Control
    • Stress Tolerance
    • Cooperation
    • Adaptability/Flexibility
    • Attention to Detail

    Tools

    • Commercial use ranges
    • Commercial use food warmers
    • Commercial use food slicers
    • Commercial use deep fryers
    • Bar code reader equipment

    Technology

    • Point of sale POS software
    • Operating system software
    • Office suite software
    • Data base user interface and query software
    • Computer based training software

    Tags

    • Bright Outlook occupations will grow rapidly in the next few years, have a large number of openings, or are new and emerging careers.
    Need help on researching occupations and careers? Download the Guide to Researching Occupations (PDF).

    Need help on how to research education and training programs? Download the Guide to Higher Education (PDF).

    Budget Calculator

    Answer a few questions to determine your target salary. Use this target salary to help choose the right occupation for you.

    Lifestyle Calculator

    Answer a few questions to determine your target salary. Use this target salary to help choose the right occupation for you.

    Workforce Supply Tool

    Workforce Supply Tool

    The Workforce Supply Tool provides statistics for the occupations in highest demand throughout Ohio.

    You can view statewide statistics as well as more region specific information.

    Visit Site
    Powered By: