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First-Line Supervisors of Food Preparation and Serving Workers

Directly supervise and coordinate activities of workers engaged in preparing and serving food.

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    Work Activities

    Work Activities

    • Present bills and accept payments.
    • Greet and seat guests, and present menus and wine lists.
    • Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
    • Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related details.
    • Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
    • Evaluate new products for usefulness and suitability.
    • Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.
    • Resolve customer complaints regarding food service.
    • Compile and balance cash receipts at the end of the day or shift.
    • Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.
    • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
    • Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
    • Record production, operational, and personnel data on specified forms.
    • Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
    • Develop equipment maintenance schedules and arrange for repairs.
    • Estimate ingredients and supplies required to prepare a recipe.
    • Forecast staff, equipment, and supply requirements, based on a master menu.
    • Perform various financial activities, such as cash handling, deposit preparation, and payroll.
    • Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
    • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
    • Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
    • Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
    • Greet and seat guests, and present menus and wine lists.
    • Schedule parties and take reservations.
    • Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
    • Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
    • Develop departmental objectives, budgets, policies, procedures, and strategies.
    • Assess nutritional needs of patients, plan special menus, supervise the assembly of regular and special diet trays, and oversee the delivery of food trolleys to hospital patients.
    • Supervise and participate in kitchen and dining area cleaning activities.
    • Train workers in food preparation, and in service, sanitation, and safety procedures.

    Skills

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Repairing

      Repairing machines or systems using the right tools.

    • Coordination

      Changing what is done based on other people's actions.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Technology Design

      Making equipment and technology useful for customers.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Service Orientation

      Looking for ways to help people.

    • Instructing

      Teaching people how to do something.

    • Programming

      Writing computer programs.

    • Operation and Control

      Using equipment or systems.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Reading Comprehension

      Reading work-related information.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Writing

      Writing things for co-workers or customers.

    • Speaking

      Talking to others.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Social Perceptiveness

      Understanding people's reactions.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Time Management

      Managing your time and the time of other people.

    • Management of Material Resources

      Managing equipment and materials.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Negotiation

      Bringing people together to solve differences.

    • Science

      Using scientific rules and strategies to solve problems.

    • Mathematics

      Using math to solve problems.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    WorkKeys®

    Applied Math
    6
    Workplace Documents
    5
    Graphic Literacy
    4

    Abilities

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Speech Clarity

      Speaking clearly.

    • Oral Comprehension

      Listening and understanding what people say.

    • Written Comprehension

      Reading and understanding what is written.

    • Originality

      Creating new and original ideas.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Time Sharing

      Doing two or more things at the same time.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Trunk Strength

      Using your lower back and stomach.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Deductive Reasoning

      Using rules to solve problems.

    • Spatial Orientation

      Knowing where things are around you.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Night Vision

      Seeing at night or under low light.

    • Speech Recognition

      Recognizing spoken words.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Oral Expression

      Communicating by speaking.

    • Written Expression

      Communicating by writing.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Problem Sensitivity

      Noticing when problems happen.

    • Information Ordering

      Ordering or arranging things.

    • Category Flexibility

      Grouping things in different ways.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Selective Attention

      Paying attention to something without being distracted.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Near Vision

      Seeing details up close.

    • Far Vision

      Seeing details that are far away.

    Knowledge

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 34940/yr
    • Typical Salary
    • Ohio Hourly Wage 16.8/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 46,180
    • Yearly Projected Openings 6950

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business.They do well at jobs that need:
    • Stress Tolerance
    • Dependability
    • Cooperation
    • Leadership
    • Self Control
    • Integrity

    Tools

    Technology

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