Install, configure, and maintain an organization's local area network (LAN), wide area network (WAN), data communications network, operating systems, and physical and virtual servers. Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Review system and application logs and verify completion of scheduled jobs, including system backups. Analyze network and server resource consumption and control user access. Install and upgrade software and maintain software licenses. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software.
Work Activities
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Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
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Perform data backups and disaster recovery operations.
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Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
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Configure, monitor, and maintain email applications or virus protection software.
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Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
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Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
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Plan, coordinate, and implement network security measures to protect data, software, and hardware.
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Analyze equipment performance records to determine the need for repair or replacement.
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Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
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Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
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Confer with network users about how to solve existing system problems.
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Design, configure, and test computer hardware, networking software and operating system software.
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Perform routine network startup and shutdown procedures, and maintain control records.
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Load computer tapes and disks, and install software and printer paper or forms.
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Train people in computer system use.
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Maintain logs related to network functions, as well as maintenance and repair records.
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Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
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Coordinate with vendors and with company personnel to facilitate purchases.
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Maintain an inventory of parts for emergency repairs.
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Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
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Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
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Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
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Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
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Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
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Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
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Written Comprehension
The ability to read and understand information and ideas presented in writing.
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Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Education Bachelor's degree
- Work Experience No work experience
- Training No on-the-job training
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Investigative: People interested in this work like activities that include ideas, thinking, and figuring things out.They do well at jobs that need:
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Attention to Detail
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Analytical Thinking
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Dependability
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Integrity
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Cooperation
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Independence
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Power meters
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Network analyzers
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Desktop computers
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Computer tool kits
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Cable accessories
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Web platform development software
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Operating system software
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Network monitoring software
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Development environment software
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Data base management system software
