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Computer Network Support Specialists

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.

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    Work Activities

    Work Activities

    • Back up network data.
    • Configure security settings or access permissions for groups or individuals.
    • Analyze and report computer network security breaches or attempted breaches.
    • Identify the causes of networking problems, using diagnostic testing software and equipment.
    • Document network support activities.
    • Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
    • Install network software, including security or firewall software.
    • Troubleshoot network or connectivity problems for users or user groups.
    • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
    • Provide telephone support related to networking or connectivity issues.
    • Analyze network data to determine network usage, disk space availability, or server function.
    • Perform routine maintenance or standard repairs to networking components or equipment.
    • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
    • Install new hardware or software systems or components, ensuring integration with existing network systems.
    • Test computer software or hardware, using standard diagnostic testing equipment and procedures.
    • Install or repair network cables, including fiber optic cables.
    • Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.
    • Create or update technical documentation for network installations or changes to existing installations.
    • Train users in procedures related to network applications software or related systems.
    • Test repaired items to ensure proper operation.
    • Install and configure wireless networking equipment.
    • Maintain logs of network activity.
    • Document help desk requests and resolutions.
    • Research hardware or software products to meet technical networking or security needs.
    • Create or revise user instructions, procedures, or manuals.
    • Run monthly network reports.

    Skills

    • Critical Thinking

      Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Judgment and Decision Making

      Considering the relative costs and benefits of potential actions to choose the most appropriate one.

    WorkKeys®

    Applied Math
    N/A
    Workplace Documents
    N/A
    Graphic Literacy
    N/A

    Abilities

    • Deductive Reasoning

      The ability to apply general rules to specific problems to produce answers that make sense.

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Problem Sensitivity

      The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

    Knowledge

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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    Pay

    • Ohio Annual Salary 60300/yr
    • Typical Salary
    • Ohio Hourly Wage 28.99/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed Not Available
    • Yearly Projected Openings Not Available

    Typical Education

    Personality

    Realistic: People interested in this work like activities that include practical, hands-on problems and solutions. They do well at jobs that need:
    • Cooperation
    • Analytical Thinking
    • Attention to Detail
    • Dependability
    • Integrity
    • Adaptability/Flexibility

    Tools

    • Network analyzers
    • Hard disk arrays
    • Computer servers
    • Circuit tester
    • Access servers

    Technology

    • Transaction security and virus protection software
    • Operating system software
    • Network monitoring software
    • Backup or archival software
    • Administration software

    Tags

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