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Computer Network Support Specialists

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.

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    Work Activities

    Work Activities

    • Configure security settings or access permissions for groups or individuals.
    • Document network support activities.
    • Back up network data.
    • Analyze and report computer network security breaches or attempted breaches.
    • Install network software, including security or firewall software.
    • Test computer software or hardware, using standard diagnostic testing equipment and procedures.
    • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
    • Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.
    • Create or revise user instructions, procedures, or manuals.
    • Train users in procedures related to network applications software or related systems.
    • Maintain logs of network activity.
    • Install new hardware or software systems or components, ensuring integration with existing network systems.
    • Analyze network data to determine network usage, disk space availability, or server function.
    • Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
    • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
    • Troubleshoot network or connectivity problems for users or user groups.
    • Perform routine maintenance or standard repairs to networking components or equipment.
    • Install or repair network cables, including fiber optic cables.
    • Run monthly network reports.
    • Document help desk requests and resolutions.
    • Install new hardware or software systems or components, ensuring integration with existing network systems.
    • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
    • Identify the causes of networking problems, using diagnostic testing software and equipment.
    • Analyze network data to determine network usage, disk space availability, or server function.
    • Provide telephone support related to networking or connectivity issues.
    • Troubleshoot network or connectivity problems for users or user groups.
    • Install and configure wireless networking equipment.
    • Create or update technical documentation for network installations or changes to existing installations.
    • Install or repair network cables, including fiber optic cables.
    • Test computer software or hardware, using standard diagnostic testing equipment and procedures.
    • Test repaired items to ensure proper operation.
    • Research hardware or software products to meet technical networking or security needs.

    Skills

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Repairing

      Repairing machines or systems using the right tools.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Instructing

      Teaching people how to do something.

    • Service Orientation

      Looking for ways to help people.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Reading Comprehension

      Reading work-related information.

    • Speaking

      Talking to others.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Writing

      Writing things for co-workers or customers.

    • Management of Material Resources

      Managing equipment and materials.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Negotiation

      Bringing people together to solve differences.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Programming

      Writing computer programs.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Mathematics

      Using math to solve problems.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Operation and Control

      Using equipment or systems.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Science

      Using scientific rules and strategies to solve problems.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Social Perceptiveness

      Understanding people's reactions.

    • Coordination

      Changing what is done based on other people's actions.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Technology Design

      Making equipment and technology useful for customers.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Time Management

      Managing your time and the time of other people.

    WorkKeys®

    Applied Math
    N/A
    Workplace Documents
    N/A
    Graphic Literacy
    N/A

    Abilities

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Problem Sensitivity

      Noticing when problems happen.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Originality

      Creating new and original ideas.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Spatial Orientation

      Knowing where things are around you.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Deductive Reasoning

      Using rules to solve problems.

    • Speech Recognition

      Recognizing spoken words.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Near Vision

      Seeing details up close.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Information Ordering

      Ordering or arranging things.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Oral Comprehension

      Listening and understanding what people say.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Speech Clarity

      Speaking clearly.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Oral Expression

      Communicating by speaking.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Category Flexibility

      Grouping things in different ways.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Written Expression

      Communicating by writing.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Selective Attention

      Paying attention to something without being distracted.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Written Comprehension

      Reading and understanding what is written.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Time Sharing

      Doing two or more things at the same time.

    • Far Vision

      Seeing details that are far away.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Night Vision

      Seeing at night or under low light.

    • Trunk Strength

      Using your lower back and stomach.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    Knowledge

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    Career Video

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    Pay

    • Ohio Annual Salary 60330/yr
    • Typical Salary
    • Ohio Hourly Wage 29/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 204,000
    • Yearly Projected Openings 15500

    Typical Education

    Personality

    Realistic: People interested in this work like activities that include practical, hands-on problems and solutions.They do well at jobs that need:
    • Cooperation
    • Analytical Thinking
    • Attention to Detail
    • Dependability
    • Integrity
    • Adaptability/Flexibility

    Tools

    • Access servers
    • Circuit tester
    • Computer servers
    • Hard disk arrays
    • Laser fax machine
    • Mainframe computers
    • Network analyzers
    • Notebook computers
    • Personal computers
    • Photocopiers
    • Power meters
    • Screwdrivers
    • Server load balancer
    • Voltage or current meters

    Technology

    • Access software
    • Administration software
    • Backup or archival software
    • Cloud-based data access and sharing software
    • Cloud-based management software
    • Cloud-based protection or security software
    • Communications server software
    • Computer aided design CAD software
    • Configuration management software
    • Customer relationship management CRM software
    • Data base management system software
    • Data base user interface and query software
    • Desktop communications software
    • Development environment software
    • Document management software
    • Electronic mail software
    • Enterprise application integration software
    • Enterprise resource planning ERP software
    • Enterprise system management software
    • Filesystem software
    • Graphics or photo imaging software
    • Helpdesk or call center software
    • Internet directory services software
    • Internet protocol IP multimedia subsystem software
    • Network monitoring software
    • Network operating system enhancement software
    • Network security and virtual private network VPN equipment software
    • Network security or virtual private network VPN management software
    • Object or component oriented development software
    • Office suite software
    • Operating system software
    • Platform interconnectivity software
    • Presentation software
    • Program testing software
    • Project management software
    • Spreadsheet software
    • Storage networking software
    • Transaction security and virus protection software
    • Transaction server software
    • Web platform development software
    • Word processing software

    Tags

    • InDemand occupations are considered a priority by the state of Ohio.
    • Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.
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