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Administrative Services Managers

Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.

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    Work Activities

    Work Activities

    • Conduct classes to teach procedures to staff.
    • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
    • Hire and terminate clerical and administrative personnel.
    • Acquire, distribute and store supplies.
    • Acquire, distribute and store supplies.
    • Direct or coordinate the supportive services department of a business, agency, or organization.
    • Plan, administer, and control budgets for contracts, equipment, and supplies.
    • Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
    • Set goals and deadlines for the department.
    • Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.

    Skills

    • Quality Control Analysis

      Testing how well a product or service works.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Speaking

      Talking to others.

    • Negotiation

      Bringing people together to solve differences.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Instructing

      Teaching people how to do something.

    • Social Perceptiveness

      Understanding people's reactions.

    • Programming

      Writing computer programs.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Operation and Control

      Using equipment or systems.

    • Time Management

      Managing your time and the time of other people.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Reading Comprehension

      Reading work-related information.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Science

      Using scientific rules and strategies to solve problems.

    • Technology Design

      Making equipment and technology useful for customers.

    • Service Orientation

      Looking for ways to help people.

    • Coordination

      Changing what is done based on other people's actions.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Mathematics

      Using math to solve problems.

    • Writing

      Writing things for co-workers or customers.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Management of Material Resources

      Managing equipment and materials.

    • Repairing

      Repairing machines or systems using the right tools.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    WorkKeys®

    Applied Math
    N/A
    Workplace Documents
    N/A
    Graphic Literacy
    N/A

    Abilities

    • Speech Recognition

      Recognizing spoken words.

    • Speech Clarity

      Speaking clearly.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Far Vision

      Seeing details that are far away.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Spatial Orientation

      Knowing where things are around you.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Time Sharing

      Doing two or more things at the same time.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Category Flexibility

      Grouping things in different ways.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Originality

      Creating new and original ideas.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Selective Attention

      Paying attention to something without being distracted.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Night Vision

      Seeing at night or under low light.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Oral Expression

      Communicating by speaking.

    • Information Ordering

      Ordering or arranging things.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Problem Sensitivity

      Noticing when problems happen.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Written Comprehension

      Reading and understanding what is written.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Deductive Reasoning

      Using rules to solve problems.

    • Written Expression

      Communicating by writing.

    • Oral Comprehension

      Listening and understanding what people say.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Near Vision

      Seeing details up close.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Trunk Strength

      Using your lower back and stomach.

    Knowledge

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 80270/yr
    • Typical Salary
    • Ohio Hourly Wage 38.59/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 11,740
    • Yearly Projected Openings 960

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business.They do well at jobs that need:
    • Integrity
    • Dependability
    • Self Control
    • Stress Tolerance
    • Attention to Detail
    • Cooperation

    Tools

    • Desktop calculator
    • Desktop computers
    • Laser fax machine
    • Mobile phones
    • Notebook computers
    • Personal computers
    • Personal digital assistant PDAs or organizers
    • Photocopiers
    • Scanners
    • Special purpose telephones
    • Tablet computers

    Technology

    • Accounting software
    • Analytical or scientific software
    • Cloud-based data access and sharing software
    • Computer aided design CAD software
    • Content workflow software
    • Customer relationship management CRM software
    • Data base management system software
    • Data base reporting software
    • Data base user interface and query software
    • Desktop publishing software
    • Document management software
    • Electronic mail software
    • Enterprise resource planning ERP software
    • Enterprise system management software
    • Financial analysis software
    • Human resources software
    • Industrial control software
    • Information retrieval or search software
    • Instant messaging software
    • Internet browser software
    • Medical software
    • Object or component oriented development software
    • Office suite software
    • Operating system software
    • Presentation software
    • Process mapping and design software
    • Project management software
    • Spreadsheet software
    • Web page creation and editing software
    • Word processing software

    Tags

    • InDemand occupations are considered a priority by the state of Ohio.
    • Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.
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    Workforce Supply Tool

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