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Public Safety Telecommunicators

Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

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    Work Activities

    Work Activities

    • Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.
    • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
    • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
    • Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
    • Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
    • Provide emergency medical instructions to callers.
    • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
    • Record details of calls, dispatches, and messages.
    • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
    • Learn material and pass required tests for certification.
    • Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
    • Question callers to determine their locations and the nature of their problems to determine type of response needed.
    • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
    • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
    • Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
    • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
    • Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
    • Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
    • Maintain access to, and security of, highly sensitive materials.
    • Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.
    • Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
    • Operate and maintain mobile dispatch vehicles and equipment.
    • Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments.

    Skills

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Speaking

      Talking to others.

    • Coordination

      Changing what is done based on other people's actions.

    • Technology Design

      Making equipment and technology useful for customers.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Programming

      Writing computer programs.

    • Management of Material Resources

      Managing equipment and materials.

    • Writing

      Writing things for co-workers or customers.

    • Science

      Using scientific rules and strategies to solve problems.

    • Mathematics

      Using math to solve problems.

    • Negotiation

      Bringing people together to solve differences.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Social Perceptiveness

      Understanding people's reactions.

    • Time Management

      Managing your time and the time of other people.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Reading Comprehension

      Reading work-related information.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Instructing

      Teaching people how to do something.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Service Orientation

      Looking for ways to help people.

    • Operation and Control

      Using equipment or systems.

    • Repairing

      Repairing machines or systems using the right tools.

    WorkKeys®

    Applied Math
    3
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Stamina

      Exercising for a long time without getting out of breath.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Far Vision

      Seeing details that are far away.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Category Flexibility

      Grouping things in different ways.

    • Originality

      Creating new and original ideas.

    • Written Expression

      Communicating by writing.

    • Speech Recognition

      Recognizing spoken words.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Selective Attention

      Paying attention to something without being distracted.

    • Speech Clarity

      Speaking clearly.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Trunk Strength

      Using your lower back and stomach.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Information Ordering

      Ordering or arranging things.

    • Problem Sensitivity

      Noticing when problems happen.

    • Oral Expression

      Communicating by speaking.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Oral Comprehension

      Listening and understanding what people say.

    • Deductive Reasoning

      Using rules to solve problems.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Near Vision

      Seeing details up close.

    • Written Comprehension

      Reading and understanding what is written.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Spatial Orientation

      Knowing where things are around you.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Time Sharing

      Doing two or more things at the same time.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Night Vision

      Seeing at night or under low light.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    Knowledge

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    Career Video

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    Pay

    • Ohio Annual Salary 52640/yr
    • Typical Salary
    • Ohio Hourly Wage 25.31/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 4,790
    • Yearly Projected Openings 480

    Typical Education

    Personality

    Conventional: People interested in this work like activities that include data, detail, and regular routines.They do well at jobs that need:
    • Self Control
    • Stress Tolerance
    • Attention to Detail
    • Integrity
    • Dependability
    • Cooperation

    Tools

    • Automatic call distributor ACD
    • Conversation recording units
    • Desktop computers
    • Intercom systems
    • Mainframe computers
    • Mainframe console or dumb terminals
    • Notebook computers
    • Personal computers
    • Premise branch exchange PBX systems
    • Radio frequency scanners
    • Special purpose telephones
    • Telecommunication devices TDD or teletypewriters TTY for the physically challenged
    • Teletype input devices
    • Two way radios

    Technology

    • Data base user interface and query software
    • Electronic mail software
    • Enterprise resource planning ERP software
    • Geographic information system
    • Helpdesk or call center software
    • Internet browser software
    • Mobile messaging service software
    • Office suite software
    • Presentation software
    • Project management software
    • Spreadsheet software
    • Word processing software

    Tags

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