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Arbitrators, Mediators, and Conciliators

Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved.

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    Work Activities

    Work Activities

    • Prepare written opinions or decisions regarding cases.
    • Apply relevant laws, regulations, policies, or precedents to reach conclusions.
    • Conduct hearings to obtain information or evidence relative to disposition of claims.
    • Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
    • Determine extent of liability according to evidence, laws, or administrative or judicial precedents.
    • Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
    • Authorize payment of valid claims.
    • Rule on exceptions, motions, or admissibility of evidence.
    • Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters, such as fees, or determine details, such as witness numbers or time requirements.
    • Interview claimants, agents, or witnesses to obtain information about disputed issues.
    • Conduct studies of appeals procedures to ensure adherence to legal requirements or to facilitate disposition of cases.
    • Recommend acceptance or rejection of compromise settlement offers.
    • Evaluate information from documents, such as claim applications, birth or death certificates, or physician or employer records.
    • Issue subpoenas or administer oaths to prepare for formal hearings.
    • Prepare settlement agreements for disputants to sign.
    • Set up appointments for parties to meet for mediation.
    • Research laws, regulations, policies, or precedent decisions to prepare for hearings.
    • Specialize in the negotiation and resolution of environmental conflicts involving issues such as natural resource allocation or regional development planning.
    • Organize or deliver public presentations about mediation to organizations, such as community agencies or schools.
    • Participate in court proceedings.


    • Negotiation

      Bringing others together and trying to reconcile differences.

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Speaking

      Talking to others to convey information effectively.


    Applied Math
    Workplace Documents
    Graphic Literacy


    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Written Expression

      The ability to communicate information and ideas in writing so others will understand.


    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    Career Video

    Additional videos and more information available on CareerOneStop

    Ohio Employment Trends

    • Currently Employed 230
    • Yearly Projected Openings 10

    Typical Education


    Social: People interested in this work like activities that include helping people, teaching, and talking.They do well at jobs that need:
    • Analytical Thinking
    • Self Control
    • Integrity
    • Independence
    • Stress Tolerance
    • Attention to Detail


    • Photocopiers
    • Personal computers
    • Notebook computers
    • Laser fax machine
    • Desktop computers


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