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Software Quality Assurance Analysts and Testers

Develop and execute software tests to identify software problems and their causes. Test system modifications to prepare for implementation. Document software and application defects using a bug tracking system and report defects to software or web developers. Create and maintain databases of known defects. May participate in software design reviews to provide input on functional requirements, operational characteristics, product designs, and schedules.

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    Work Activities

    Work Activities

    • Evaluate or recommend software for testing or bug tracking.
    • Plan test schedules or strategies in accordance with project scope or delivery dates.
    • Update automated test scripts to ensure currency.
    • Collaborate with field staff or customers to evaluate or diagnose problems and recommend possible solutions.
    • Document test procedures to ensure replicability and compliance with standards.
    • Monitor program performance to ensure efficient and problem-free operations.
    • Identify program deviance from standards, and suggest modifications to ensure compliance.
    • Plan test schedules or strategies in accordance with project scope or delivery dates.
    • Coordinate user or third-party testing.
    • Conduct historical analyses of test results.
    • Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.
    • Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.
    • Identify, analyze, and document problems with program function, output, online screen, or content.
    • Identify, analyze, and document problems with program function, output, online screen, or content.
    • Design test plans, scenarios, scripts, or procedures.
    • Provide feedback and recommendations to developers on software usability and functionality.
    • Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
    • Visit beta testing sites to evaluate software performance.
    • Document software defects, using a bug tracking system, and report defects to software developers.
    • Perform initial debugging procedures by reviewing configuration files, logs, or code pieces to determine breakdown source.
    • Collaborate with field staff or customers to evaluate or diagnose problems and recommend possible solutions.
    • Perform initial debugging procedures by reviewing configuration files, logs, or code pieces to determine breakdown source.
    • Create or maintain databases of known test defects.
    • Investigate customer problems referred by technical support.
    • Identify program deviance from standards, and suggest modifications to ensure compliance.
    • Install and configure recreations of software production environments to allow testing of software performance.
    • Design or develop automated testing tools.
    • Test system modifications to prepare for implementation.
    • Identify, analyze, and document problems with program function, output, online screen, or content.
    • Install, maintain, or use software testing programs.
    • Conduct software compatibility tests with programs, hardware, operating systems, or network environments.
    • Conduct software compatibility tests with programs, hardware, operating systems, or network environments.
    • Evaluate or recommend software for testing or bug tracking.
    • Develop or specify standards, methods, or procedures to determine product quality or release readiness.
    • Monitor bug resolution efforts and track successes.
    • Monitor bug resolution efforts and track successes.
    • Document software defects, using a bug tracking system, and report defects to software developers.

    Skills

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Social Perceptiveness

      Understanding people's reactions.

    • Negotiation

      Bringing people together to solve differences.

    • Instructing

      Teaching people how to do something.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Science

      Using scientific rules and strategies to solve problems.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Coordination

      Changing what is done based on other people's actions.

    • Service Orientation

      Looking for ways to help people.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Management of Material Resources

      Managing equipment and materials.

    • Reading Comprehension

      Reading work-related information.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Writing

      Writing things for co-workers or customers.

    • Speaking

      Talking to others.

    • Mathematics

      Using math to solve problems.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Technology Design

      Making equipment and technology useful for customers.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Programming

      Writing computer programs.

    • Operation and Control

      Using equipment or systems.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Repairing

      Repairing machines or systems using the right tools.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Time Management

      Managing your time and the time of other people.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    WorkKeys®

    Applied Math
    N/A
    Workplace Documents
    N/A
    Graphic Literacy
    N/A

    Abilities

    • Near Vision

      Seeing details up close.

    • Far Vision

      Seeing details that are far away.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Speech Clarity

      Speaking clearly.

    • Oral Comprehension

      Listening and understanding what people say.

    • Originality

      Creating new and original ideas.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Category Flexibility

      Grouping things in different ways.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Written Expression

      Communicating by writing.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Problem Sensitivity

      Noticing when problems happen.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Speech Recognition

      Recognizing spoken words.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Time Sharing

      Doing two or more things at the same time.

    • Oral Expression

      Communicating by speaking.

    • Deductive Reasoning

      Using rules to solve problems.

    • Written Comprehension

      Reading and understanding what is written.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Trunk Strength

      Using your lower back and stomach.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Night Vision

      Seeing at night or under low light.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Spatial Orientation

      Knowing where things are around you.

    • Information Ordering

      Ordering or arranging things.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Selective Attention

      Paying attention to something without being distracted.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    Knowledge

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

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    Pay

    • Ohio Annual Salary 87630/yr
    • Typical Salary
    • Ohio Hourly Wage 42.13/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 65,000
    • Yearly Projected Openings 5240

    Typical Education

    Personality

    Investigative: People interested in this work like activities that include ideas, thinking, and figuring things out.They do well at jobs that need:
    • Attention to Detail
    • Analytical Thinking
    • Cooperation
    • Integrity
    • Adaptability/Flexibility
    • Dependability

    Tools

    • Central processing unit CPU processors
    • Computer servers
    • Desktop computers
    • Digital cameras
    • Flash memory storage card
    • High end computer servers
    • Integrated circuit testers
    • Mainframe computers
    • Network routers
    • Notebook computers
    • Personal computers

    Technology

    • Access software
    • Accounting software
    • Administration software
    • Analytical or scientific software
    • Application server software
    • Backup or archival software
    • Business intelligence and data analysis software
    • Cloud-based data access and sharing software
    • Cloud-based management software
    • Clustering software
    • Communications server software
    • Computer aided design CAD software
    • Computer based training software
    • Configuration management software
    • Content workflow software
    • Customer relationship management CRM software
    • Data base management system software
    • Data base reporting software
    • Data base user interface and query software
    • Data mining software
    • Desktop communications software
    • Desktop publishing software
    • Development environment software
    • Device drivers or system software
    • Document management software
    • Electronic mail software
    • Enterprise application integration software
    • Enterprise resource planning ERP software
    • Enterprise system management software
    • Expert system software
    • File versioning software
    • Filesystem software
    • Financial analysis software
    • Geographic information system
    • Graphical user interface development software
    • Graphics or photo imaging software
    • Human resources software
    • Industrial control software
    • Information retrieval or search software
    • Instant messaging software
    • Internet browser software
    • Internet protocol IP multimedia subsystem software
    • Medical software
    • Metadata management software
    • Network conferencing software
    • Network monitoring software
    • Network operation system software
    • Network security and virtual private network VPN equipment software
    • Object or component oriented development software
    • Object oriented data base management software
    • Office suite software
    • Operating system software
    • Platform interconnectivity software
    • Portal server software
    • Presentation software
    • Process mapping and design software
    • Program testing software
    • Project management software
    • Requirements analysis and system architecture software
    • Spreadsheet software
    • Storage networking software
    • Transaction security and virus protection software
    • Transaction server software
    • Video conferencing software
    • Video creation and editing software
    • Web page creation and editing software
    • Web platform development software
    • Word processing software
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