Evaluate, authorize, or recommend approval of commercial, real estate, or credit loans. Advise borrowers on financial status and payment methods. Includes mortgage loan officers and agents, collection analysts, loan servicing officers, loan underwriters, and payday loan officers.
Work Activities
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Meet with applicants to obtain information for loan applications and to answer questions about the process.
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Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
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Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
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Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
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Submit applications to credit analysts for verification and recommendation.
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Review loan agreements to ensure that they are complete and accurate according to policy.
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Review and update credit and loan files.
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Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
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Work with clients to identify their financial goals and to find ways of reaching those goals.
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Handle customer complaints and take appropriate action to resolve them.
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Supervise loan personnel.
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Stay abreast of new types of loans and other financial services and products to better meet customers' needs.
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Market bank products to individuals and firms, promoting bank services that may meet customers' needs.
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Analyze potential loan markets and develop referral networks to locate prospects for loans.
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Compute payment schedules.
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Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.
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Set credit policies, credit lines, procedures and standards in conjunction with senior managers.
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Speaking
Talking to others to convey information effectively.
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Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
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Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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Written Comprehension
The ability to read and understand information and ideas presented in writing.
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Currently Employed
11,850
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Yearly Projected Openings
1,120
- Education Bachelor's degree
- Work Experience Less than 5 years work experience
- Training 1 to 12 months on-the-job training
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Conventional: People interested in this work like activities that include data, detail, and regular routines.They do well at jobs that need:
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Integrity
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Dependability
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Cooperation
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Attention to Detail
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Adaptability/Flexibility
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Initiative
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Desktop computers
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Desktop calculator
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Autodialers
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Data base user interface and query software
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Content workflow software
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Accounting software
