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Public Safety Telecommunicators

Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

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    Work Activities

    Work Activities

    • Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
    • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
    • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
    • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
    • Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
    • Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
    • Record details of calls, dispatches, and messages.
    • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
    • Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
    • Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.
    • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
    • Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
    • Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments.
    • Learn material and pass required tests for certification.
    • Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
    • Maintain access to, and security of, highly sensitive materials.
    • Provide emergency medical instructions to callers.
    • Operate and maintain mobile dispatch vehicles and equipment.
    • Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.
    • Question callers to determine their locations and the nature of their problems to determine type of response needed.
    • Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
    • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
    • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.

    Skills

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Operation and Control

      Using equipment or systems.

    • Management of Material Resources

      Managing equipment and materials.

    • Social Perceptiveness

      Understanding people's reactions.

    • Mathematics

      Using math to solve problems.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Instructing

      Teaching people how to do something.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Service Orientation

      Looking for ways to help people.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Negotiation

      Bringing people together to solve differences.

    • Programming

      Writing computer programs.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Repairing

      Repairing machines or systems using the right tools.

    • Speaking

      Talking to others.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Science

      Using scientific rules and strategies to solve problems.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Technology Design

      Making equipment and technology useful for customers.

    • Coordination

      Changing what is done based on other people's actions.

    • Writing

      Writing things for co-workers or customers.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Time Management

      Managing your time and the time of other people.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Reading Comprehension

      Reading work-related information.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    WorkKeys®

    Applied Math
    3
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Written Expression

      Communicating by writing.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Near Vision

      Seeing details up close.

    • Speech Clarity

      Speaking clearly.

    • Selective Attention

      Paying attention to something without being distracted.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Far Vision

      Seeing details that are far away.

    • Deductive Reasoning

      Using rules to solve problems.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Written Comprehension

      Reading and understanding what is written.

    • Time Sharing

      Doing two or more things at the same time.

    • Speech Recognition

      Recognizing spoken words.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Category Flexibility

      Grouping things in different ways.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Trunk Strength

      Using your lower back and stomach.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Night Vision

      Seeing at night or under low light.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Originality

      Creating new and original ideas.

    • Problem Sensitivity

      Noticing when problems happen.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Spatial Orientation

      Knowing where things are around you.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Information Ordering

      Ordering or arranging things.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Oral Comprehension

      Listening and understanding what people say.

    • Oral Expression

      Communicating by speaking.

    Knowledge

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 52640/yr
    • Typical Salary
    • Ohio Hourly Wage 25.31/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 4,790
    • Yearly Projected Openings 480

    Typical Education

    Personality

    Conventional: People interested in this work like activities that include data, detail, and regular routines.They do well at jobs that need:
    • Self Control
    • Stress Tolerance
    • Attention to Detail
    • Integrity
    • Dependability
    • Cooperation

    Tools

    • Automatic call distributor ACD
    • Conversation recording units
    • Desktop computers
    • Intercom systems
    • Mainframe computers
    • Mainframe console or dumb terminals
    • Notebook computers
    • Personal computers
    • Premise branch exchange PBX systems
    • Radio frequency scanners
    • Special purpose telephones
    • Telecommunication devices TDD or teletypewriters TTY for the physically challenged
    • Teletype input devices
    • Two way radios

    Technology

    • Data base user interface and query software
    • Electronic mail software
    • Enterprise resource planning ERP software
    • Geographic information system
    • Helpdesk or call center software
    • Internet browser software
    • Mobile messaging service software
    • Office suite software
    • Presentation software
    • Project management software
    • Spreadsheet software
    • Word processing software

    Tags

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