OhioMeansJobs| Cleveland - Cuyahoga County is sourcing for a  for a  Company in Cleveland


DUTIES AND RESPONSIBILITIES:
• Aids aircraft flight crews and passengers with arrivals and departures by assisting with all service
needs including safe aircraft parking, baggage and cargo assistance, catering loading, coffee, ice,
papers, vehicle placement and more.
• Provides safe and timely ground services such as ground power, lavatory and potable water, tugs,
refueling trucks and deice.
• Adhere to and perform all required quality control standards and procedures as directed by;
company policy, ATA 103, NFPA 407, SPCC and other governing agencies.
• Performs audits and inspections as assigned.
• Keeps all work areas including ramp spaces, hangars, offices, and parking lots clean and free of
clutter and debris.
• Receives fuel deliveries as needed.
• Transports customers to various locations both on and off airport property and complete general
errands as needed.
• Performs various groundskeeping and janitorial duties as assigned.
• Adheres to all company uniform standards and always maintain a professional appearance.
• Tows aircraft and provide wing walking services as needed and with strictest adherence to towing
and company SOPs.
• Works a flexible work schedule which may include nights, weekends, holidays and on-call.
• Performs all other duties as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
• Education and/or Experience - High School Diploma (or GED or High School Equivalence
Certificate), knowledge of FBO and airport operations preferred.
• Language Skills –Ability to read, analyze, and interpret common scientific and technical
journals, financial reports, and legal documents. Ability to respond to common inquiries
or complaints from customers, regulatory agencies, or members of the business
community. Ability to effectively present information to management, public groups,
and/or board of directors. Ability to interact clearly and effectively, in both written and
oral communication, with supervisor, clients, staff, vendors, etc.
• Mathematical Skills –Ability to apply concepts such as fractions, percentages, ratios,

EMPLOYEE JOB DESCRIPTION
and proportions to practicalsituations.
• Computer Skills - To perform this job successfully, an individual should be proficient in
personal computer skills including email, record keeping, routine database activity,
word processing, spreadsheets, etc. This role requires an above-average knowledge of
Microsoft Office.
• Other Qualifications - Valid driver’s license is required; Must be able to travel 20% of
the time; Overnight stays may be necessary.
COMPETENCIES:
• Care and Use of Equipment - The extent to which the employee is able to perform all maintenance
and operations checks of job-related equipment.
• Communication - The ability to inform orally and in writing, with clarity and good effect. It means to
understand clearly and quickly when instructions or orders are received. It means judgment about
what information is important and what is not, and what should be communicated, how, to whom
and when.
• Customer Service - Refers to the ability to satisfy the expectations and requirements of clients.
Displays courtesy and sensitivity and responds promptly to service requests. Identifies customer
needs and explains services clearly. Handles difficult situations.
• Problem Solving - Refers to the ability to solve difficult problems with effective solutions.
• Quality Management - Refers to being dedicated to providing the highest quality products and
services which meet the needs and requirements of internal and external customers. Committed to
continuous improvement through empowerment and management by data, open to suggestions
and experimentation.
• Safety - Being safety conscious about the work environment and equipment to prevent injury. All
personal protective equipment that is required is worn. Always follows company Standard Operating
Procedures. Reports any safety hazards to management immediately.
PHYSICAL DEMANDS:
While performing the duties of this Job, the individual is constantly moving about at the facility to perform
maintenance, inspect equipment, and access tools, equipment, parts, and other necessary items to
complete the job. They must be able to position themselves to perform inspections and maintenance on
equipment and aircrafts, including underneath and above the object being repaired, and must be able to
reach over head to retrieve materials needed. Occasionally this individual will ascend/descend a ladder to
service equipment or aircrafts. They are frequently using hand tools and motorized equipment to
complete work. Occasionally, the individual must be able to remain in a stationary position for 50 percent
of the time, while operating their computer and performing office work. This individual must regularly
transport or move up to 70 lbs. They must be able to exchange accurate information with other employees
and customers throughout the service process; and must be able to detect issues from short distances to
determine what action needs to be taken.
WORK ENVIRONMENT:
While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid
conditions; moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals. The noise
level in the work environment is usually moderate. Due to exposure of machinery and electrical currents,
employees are required to wear personal protective equipment. During warmer months, the required
personal protective equipment may cause the employee to be very warm while working. The individual
will be exposed to loud machinery or equipment.


Benefits
Dental
Health Insurance
Paid Holidays
Retirement
Sick Leave
Vacation

Shifts
1st 6:30am - 3:30pm
2nd 12:30pm - 8:00pm


Interested Candidates, please contact: 
Wendall Garth, Recruiter
wgarth@dwfs.us
216-946-9318