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Record Management Specialist Job in Cleveland, Ohio US
KeyBank NA
Job Summary
Company
KeyBank NA
Location
Cleveland, OH
Industries
Government and Military
Job Type
Full Time
Employee
Years of Experience
Less than 1 Year
Job Reference Code
79188973
Record Management Specialist
About the Job
Location:
4910 Tiedeman Road - Brooklyn, Ohio 44144
Hours: Monday- Friday from 8am-5pm
JOB BRIEF (PURPOSE)
Performs various functions related to loan documentation management, including sorting, filing and quality control. The person filling this position will adhere to service levels, quality goals and department procedures. The position will provide quality customer service while continually practicing the essentials of the Key Values.
ESSENTIAL JOB FUNCTIONS
Review, analyze and process Consumer & Commercial documents, making determinations for proper handling.
Ability to stand for elongated periods of time.
Ability to lift 30 pounds.
Ability to accurately file with no errors
Ability to lift and file loan documentation.
Diminishes risk to corporation by ensuring regulatory and policy compliant documentation.
Supports sales team efforts by providing world class service in the consumer loan process.
Establishes a good working relationship with internal customers, LOBs and the Consumer loan departments
Answers various documentation and file questions.
Effective utilization of dual monitor environment. (possible)
Effective use of on-line queues to ensure timely processing of tasks.
Support of virtual team environment.
Cross-site partnering.
Best practice sharing.
Keen eye for detail while filing loan documentation and files.
MARGINAL OR PERIPHERAL FUNCTIONS
Develop self to better support team and future advancement.
Participate in team meetings.
REQUIRED QUALIFICATIONS
Intermediate PC skills and ability to use MS Office (Word, Excel, PowerPoint).
Regulatory compliance knowledge with respect to Consumer and Commercial documents and files
Able to read and interpret legal documents.
Demonstrated commitment to excellent customer service.
Good problem solving and decision-making ability.
Good oral and written communication skills.
Strong interpersonal skills, with a demonstrated ability to work within a team structure.
Ability to multi-task and meet deadlines while working under pressure.
Open minded and adaptable to new ideas in a changing environment.
Maintain a constructive, positive outlook.
Commitment to continuous improvement.
PREFERRED QUALIFICATIONS
Comprehensive knowledge of Consumer loan documentation.
Proven success in providing consistent high-quality service through efficient, effective and consistent delivery.
Working understanding of systems including ALS, ACAPS, CLS, LIQ, OBS, MSP, KeyView Deluxe(KVD), FileNet, Mainframe, and Microsoft Teams.
EQUIPMENT USED/PHYSICAL REQUIREMENTS
Standard office equipment (PC, fax, copier), MS Office products, various systems used by Loan Services for processing.
.
TRAINING REQUIRED
On the job and other as needed. Loan Services technical training. Corporate directed compliance training.
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $18 to $22 per hour depending on location and job-related factors such as level of experience.
Please click for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 07/21/2024
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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