Job Description
Tenneco is one of the world's leading designer, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with approximately 78.000 team members working at more than 300 sites worldwide. Through our four business groups, Motorparts, Ride Performance, Clean Air and Powertrain, Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket.
Summary
This position is responsible for serving as customer contact; coordinating timely customer shipments; creating packing slips, invoices, and ASN's; and checking customer portals within the assigned window times.
Essential Duties & Responsibilities:
Coordinating on-time customer shipments
Billing and creating timely ASN's
Checking customer portals within assigned window times
Serving as customer contact
Job Duties:
Creating ship list
Ensuring parts are avail to ship on time and putting out status notices
Creating packing slip/invoices
Creating ASNs
Checking customer portals within time limits
Answering tickets within time windows
Handling delivery/packaging disputes
Monitoring customer grade cards
Monitoring packaging requirements
Acknowledging emails from customers confirming shipments, etc.
Monitoring workflow
Creating tags
Emailing forwarding's to customers
Keeping customer concern log and resolution
Process customer returns
Know various customer portals and take yearly training
Entering customer orders if not EDI
Main customer contact
Other duties as assigned
Knowledge & Skills:
Must have a strong work ethic
Must be well organized and a self-starter
Must be able to follow detailed instructions
Must have the ability to identify and solve problems and make logical decisions
Must be able to work with precision and a high level of accuracy
Detail oriented, professional attitude, reliable and able to focus on task at hand
Possess strong time management skills
Ability to communicate effectively verbally and in writing
Ability to interact with employees in a professional manner
Ability to speak and write English fluently
Ability to work independently and with a team in a fast-paced and environment with emphasis on accuracy and timeliness
Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately
Work & Education Requirements:
High school diploma or GED
One year of Shipping/Receiving experience
Physical Demands
This position requires manual dexterity to properly and safely manipulate tools and controls. This position requires frequent walking and standing; occasional sitting, climbing, balancing, stooping, kneeling, crouching and crawling. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
