Job Description
Position:
Customer Service Representative
Location:
Oakwood Village, OH
Job Id:
3906
# of Openings:
1
Position: Customer Service Representative
Location: Oakwood Village
Brand: OTP
Segment: IAF: Industrial Automation & Finishing
Overview Statement: The Customer Service Representative will be responsible for providing exceptional customer service to clients and customers. The ideal candidate will have excellent communication skills, be able to multitask, and have a positive attitude.
Essential Duties
Primary contact for customers, assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, orders, complaints, returns and corrections.
Extensive knowledge of account requirements and special situations; the ability to get results for customers.
Adjust and follow through on customer inquiries and complaints including order entry, returns, inventory ramifications, etc.
Handle exceptions, substitutions, allocations, and other special problems.
Gain specialized technical knowledge about our products and applications.
Present and maintain knowledge of all aspects and options available within SX.e (Infor SX.e (webui) distribution software) and able to apply it accordingly to each opportunity
Maintain knowledge of and utilize vendor portals
Gather and provide information to sales and management team
Work cooperatively with other associates; be a Team player. Offer assistance when requested/required..
Provide trouble-shooting assistance; assist with shipment issues; resolve product related problems
Follow up with customers to ensure that issues are resolved to their satisfaction
Develop and maintain list of suppliers for goods and services
Negotiate best pricing for products/services with suppliers
Generate direct ship purchase orders for required products/services and track scheduled delivery dates
Collect and distribute required purchase order documentation (i.e.. Material certifications, MSDS information, etc.) from suppliers.
Manage and track material returns with customers/suppliers
Plan, track and coordinate delivery of purchased products
Expedite purchase orders as necessary.
Enter and maintain customer sales orders into SX.e distribution software system.
Communicate any order issues with Accounting Department
Perform any other tasks assigned
Requirements
Associate Degree or equivalent from two-year College or technical school; or High School Diploma
Minimum 5 years' experience in prior customer service environment
Experience and knowledge of industrial manufacturing distribution.
Excellent customer relation and problem-solving skills
Strong verbal, written, and interpersonal communication skills
Detail oriented, including accurate data entry skills
Capable of working independently, as well as a team member
High level office computer skills required. Microsoft Office knowledge a must.
Interact with co-workers with a positive attitude to maintain a friendly and productive work environment
A commitment to "doing it right the first time."
Valid driver's license and satisfactory driving record required.
Mechanical Power Transmission and Bearing knowledge will be a plus.
At OTC Industrial Technologies, our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with various opportunities to accelerate your career potential as you help us drive change to move our business forward.
For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products, technical application expertise, and services at the lowest possible costs.
Working with OTC Industrial Technologies is perfect for purpose-driven individuals motivated to be part of an exciting transformational company.
Perks of Working with OTC Industrial Technologies:
As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.
Apply for this Position
OTC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. OTC is a VEVRAA Federal Contractor—priority referral Protected Veterans requested.
