Job Description
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, includingTimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Overview
The following Major Responsibilities apply to all employees:
1) identifies areas of self-development and plays an active role in personal growth,
2) seeks out, accepts, and applies feedback and coaching, and
3) formally documents objectives and performance results using the Joy Global GPS System within required timeframes.
The following Major Responsibilities also apply to employees in leader roles:
1) actively assists others with the creation and execution of effective development plans,
2) actively provides coaching, balanced feedback, and appropriate recognition and
3) formally documents objectives and performance results for direct reports using the Joy Global GPS System within required timeframes.
Impact is based on a 10% reduction in cost of poor quality in the area where assigned.
Savings are associated with reduction in lead time, process improvement, scrap and rework as-well-as reduced customer/field complaints.
Include limits of authority on matters of expenditures, changing policies, implementing plans.
Position is authorized for expenditures to sustain daily operations which are not to exceed $1,000 per expenditure.
Key Job Responsibilities
Facilitate, schedule, monitor and support UG-AMNO Warranty Program
Support AMNO ISO Certification by performing ISO 9001 Internal Audits and facilitating ISO external audits
Develop and conduct coaching, training plans, activities and facilitate formal training of UG-SR Warranty Processes, Procedures, Policies and Work Instructions
Provide technical support to regional Quality personnel with the Warranty Processes and adjudication
Organize and maintain a sufficient, experienced warranty pool and conduct training to maintain
Develop and implement procedures, work instructions and flow charts to support regional Warranty process
Work with Warranty process owners to develop process measurements to effectively communicate the sites performance throughout the region
Manage and keep current Regional Warranty documentation as required
Compile and report weekly/monthly/quarterly/annual metrics on Warranty and Quality systems
Manage the implementation of projects related to Warranty as assigned
Qualifications/Requirements
A Bachelors or Associates Degree in science, business, mathematics or engineering or 5-7 years equivalent quality experience in Manufacturing or Industrial work environment
A minimum of 7-9 years of experience in Quality Control or Quality Assurance field that can demonstrate the skills required as listed above
A background in underground mining machinery or equivalent heavy industrial equipment is required
Good understanding of computers and be proficient with Inventory/Supply Chain Business System(s) (SAP). Microsoft office including Excel and Word is required.
Ability to read and interpret detailed manufacture type engineering drawings
5-7 years of experience with mechanical assemblies, hydraulics and electronics
1-3 years of experience with work related to quality methods, statistics, problem solving techniques and corrective and preventive action systems
Additional Information
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
