Job Description
Major Duties
Classification: Exempt / Non-Bargaining
Position may be located remote. #LI-Remote
Consolidated Communications is rapidly deploying world-class fiber internet service across a 20-plus state service area. From our first connection over 125 years ago, Consolidated is dedicated to turning technology into solutions, connecting people, and enriching how they work and live. You will be a part of this exciting time in our company's history and the regions we serve.
We are seeking a dynamic and results-driven Product Operations Director to join our growing team. The ideal candidate will be responsible for leading Consolidated Communications' product operations strategy for product performance, rate increases, product development and the pricing desk for the Commercial and Carrier product team. You will work collaboratively with the product management team and other cross-functional team members to drive streamlined internal workflows and product development initiatives, standardize performance tracking, and enable the product team to deliver solutions faster. The ideal candidate will be a natural at leading programs and will have a constant focus on improvement and efficiency with a driven personality and a can-do attitude.
Responsibilities
Develop and manage KPIs for product performance, ensuring that product operations are aligned with business objectives
Build a culture of making data driven decisions that influence and improve decision-making
Drive the rate increase strategy and initiatives on non-strategic products that are being managed for cash and passing through cost increases by underlying vendors
Lead cross-functional teams to deliver on the product roadmap, effectively balancing quality, scope, and timelines
Ensure clear communication, collaboration and project tracking across all stages of product development, fostering a culture of transparency and efficiency
Collaborate with product management, engineering, technology and marketing to implement product strategy and initiatives, ensuring alignment with company objectives
Oversee the pricing desk and provide guidance and oversight on larger deal analysis, including building financial models and policies to navigate new and existing customer deals
Proven ability to identify and resolve conflicts and roadblocks within project process
Communicate project scope, open items, and issues / risks to the leadership team
Performs all other duties as assigned
Qualifications
Bachelor's degree in Business Administration, or a related field. A relevant master's degree is a plus.
10+ years of related work experience; telecommunications experience preferred.
Outstanding leadership skills, with a demonstrated ability to lead cross-functional teams and drive collaboration.
Excellent communication skills, with the ability to convey complex ideas in a clear, concise manner to both technical and non-technical audiences
Demonstrated experience in agile methodologies and data-driven decision making
Strong analytical skills and excellent project management skills
Creative thinking and problem-solving skills to develop innovative strategies and overcome challenges.
Up-to-date knowledge of industry trends, emerging technologies, and best practices.
Highly motivated, results-oriented, with a strategic mindset
Occasional travel required
Benefits Offered
We are proud to offer a comprehensive and competitive benefits package:
401(k) matching
Medical, Rx, Dental and Vision insurance
Disability insurance
Flexible spending account
Health savings account
Life insurance
Tuition reimbursement
Paid vacation and personal days
Paid holidays
Employee Assistance Program
Salary
Pay range (commensurate with skills and experience): $89,528 - $135,571
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.
Consolidated Communications Enterprise Services, Inc. is an AA/EEO/Veterans/Disabled Employer.
