Job Description
Ohio, OH, United States
19936_R202442353
Cox Automotive
Cox Automotive is hiring a Title Specialist I, this is a remote position but requires candidates to be able to complete training in our office in Wilmington, OH. Once training is complete candidates are able to work from home.
The Title Services Specialist role is a position in our Title Service Group. Title Services Specialists are required to:
Reply to email messages, faxes and service tickets.
Engage customers and determine how to assist them.
Answer and effectively respond to inbound phone calls via call center applications.
Respond to inquiries on vehicle titling and registration processes for various dealers, state motor vehicle agencies, customers and clients.
Make outbound calls to dealers and state motor vehicle agencies (DMVs) to obtain vehicle title status.
Process applications for duplicate vehicle titles, payments or changes to vehicle titles.
Use company proprietary software for research, data entry, and account follow-up activity.
Follow instructions and maintain workflow standards.
Attain production and quality goals.
Adhere to all company policies and procedures.
Key Responsibilities:
Handle documents in a timely and efficient manner while maintaining a consistent flow from one department to the next
Sort and imaging Lender packets in vault/secure room
Retrieve perfecting documents from a secured vault repository
Sign off on State documents
Follows established procedures and compliance requirements
Performs other duties as necessary
Ability to work a flexible schedule as needed, including occasional mandatory overtime
Attention to Detail; good organizational skills; adaptability; demonstrates consistent accuracy and thoroughness; efficient and timely completion of work
Qualifications:
Minimum-
High School Diploma/GED
Generally, less than 2 years of experience
Effective communication skills required.
Must possess good problem-solving and organizational skills.
Basic computer software skills required.
Preferred:
2 or more years of related experience required in the automobile industry or at the Department of Motor Vehicles.
Notary
USD 15.87 - 23.75 per hour
Compensation:
Hourly base pay rate is $15.87 - $23.75/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
